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Topic: unfair upgrades!....? - Page: 1

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now i know that numark has a thing with vdj, where they rebrand it as cue, however, with vdj giving cheap upgrades to people who buy the hercules products, shouldn't it be fair that people who buy a numark icdx get a discounted price? i mean, whats a hercules controller go for? maybe 400 bux at the most? i have 2 icdx's that i love enough to have paid $1102.56 usd for, and i have a recipt to prove it. now i dont have a phd in math but i am pretty sure that $1102.56 is more then the price of a hercules machine, so why no love? i was thinking of buying a third icdx, however i may as well just waste money on virtual vinyl, but seriously is there no love for people who have purchased numark icdx's?
 
Posted Thu 04 Jun 09 @ 10:45 pm
There is a lot of love. Become a registered user, and get free updates. We are loving each other to death around here. Plus, we all gave at the office and have done our charitable thing for the year.
 
soo does that mean i am part of that upgrade aswell?
 
Direct your inquiries to Numark, maybe they can help you. VDJ will give you a discount if you have the software, and want to upgrade.
 
Its abit different with ICDX users. Other products like the Hercules MK2 or Total Control come with a specialised version of VDJ that works with the controller plugged in and they get a registration and a nice little icon on under their names here. Unfortunately people that bought the ICDX just get a trial version of Cue that expires like a demo. I also find that abit strange about no special price as the ICDX did cost more at the time (especially if you bought two - alot more in price!) For a very long time VDJ had the ICDX as the main image for their hardware page.

I noticed the ICDX image has been removed from the main hardware page now http://www.virtualdj.com/products/hardware.html and images of the cdj-400 and a denon controller have replaced it. Infact there is no more mention of the ICDX anywhere in the hardware page!! Is it being ignored/forgotten as a future controller?
 
i think thats dumb

the icdx is a way better controller (not cd player, but controller) then anything out there one the market, the only flaw is its ability to scratch, if numark released one that was touch sensitive rather then pressure sensitive, it would have sold ALOT MORE!!!!!


i kinda feel like its a slap in the face from vdj, its like they say that the icdx is great, and one of the best controllers u can get ( vs the hercules controllers and other controllers made FOR vdj) then once u have it u get a slap in the face. i mean u dont even get a nifty lil icon like the hercules users, specially when u spent alot more money then the hercules users.
 
There is one very simple and logical version reason why Hercules comes bundled with software and iCDX does not (trial version doesn't count).

Hercules unit is only a software controller, which means that it's pretty much useless without software. The iCDX is first and foremost a CD-deck, i.e. a stand-alone unit which does not require software to be usefull.

Although I agree it would be fair that iCDX owners would get the same benefits.
 
i understand that, it was very well explined. i just wish it could happen.

i just found out that dmc2 users also get discounted because it comes with vdj le, and that thing only costs $199!!!!


it really sucks.

i also just checked the hardware page, and its true, not even a mention of the icdx.


THATS NOT COOL!
 
Hi mate
I am a DMC2 user and at the time I bought my unit is was just out and so much more expensive than it is now. I ended up bying VDJ Pro shortly after because the bundled Cue LE was not fully functional. At that time there was no discount for Cue Le owners. At the end of the day Atomix only charge once for VDJ and then the upgrades are free Numark did what Numark Did. The software was sold or bundled by Numark who payed Atomix for this.

I think its a bit phsicological, If you have just payed a load of cash for a controler you get it into your head that the software provided is part of that expense and should be supported. I know, i felt that way. Once your head comes back to rational thinking mode you realise that the controller/hardware and the VDJ/CUE/software are two different things and should be treated as such. I can understand people who purchaced CUE LE or CUE pro being upset when asked to pay for a VDJ upgrade or wait for Numark to get round to it. But it is my understanding that your ICDX was provided with a trial software which if you wish to continue with you then go and purchace. Based on what you have had to spend on your controllers the cost of VDJ Pro is a fairly small outlay.

I have given up trying to work out how Numarks marketing works but Atomix is prety clear cut. If you have purchaced CUE you can change to VDJ at a discount. If you havent you cant and must pay the full price.

Daz
 
amanandwhat wrote :
i understand that, it was very well explined. i just wish it could happen.

i just found out that dmc2 users also get discounted because it comes with vdj le, and that thing only costs $199!!!!


it really sucks.

i also just checked the hardware page, and its true, not even a mention of the icdx.


THATS NOT COOL!



Atomix doesnt pick and choose on which numark products are bundled with cue le and which ones are bundled with a trial (or at least i dont imagine they would)... i would be pretty upset too, but i think you are voicing your opinion to the wrong people..
 
The DMC2 wasn't always $199, it launched at about $599 a couple years ago, just like the iCDX is lower in price than when it debuted. I expect to see the NS7 drop in price in the next year or so too, but none of that has anything to do with the iCDX, Numark CUE or Atomix Virtual DJ (VDJ).

The Numark DMC2 and Hercules RMX for example came with CUE LE. This is done to promote both products. Numark pays a licensing fee for the rights to rebrand the VDJ based product, in turn because of fees received from Numark the full version of VDJ is made available to CUE LE users who got it from the purchase of these products. Atomix benefits from gaining exposure to Numark customers and Numark benefits because they can offer a software product that compliments and augments their hardware. The customer benefits from this arrangement all the way around.

Since the iCDX didn't come with VDJ LE that means Numark didn't pay any royalties or licensing fees to Atomix so therefore you don't get the discount because your money went 100% to Numark. Now, I paid over $1500 for my two CDJ-400's and another $1500 for my DJM-800 mixer, so I paid far more money for my players/mixer than you did, but just because my equipment was more expensive than the RMX or DMC2 and even your dual iCDX units doesn't mean crap to VDJ since they didn't receive a dime of that money. The iCDX came with a trial version only, so no licensing fees or royalties were paid to Atomix, in fact you didn't need that free trial from Numark, Atomix offers that free to anyone wanting a 20 day trial by downloading it from their website.

I actually bought the full version of CUE from the Guitar Center ($299) even though I own a DMC2 which came with VDJ LE, I could have paid $150 more and got the full version of VDJ but I didn't know that when I bought the full CUE. So when VDJ updated from 5.2.1 to 6.0 I thought that Numark would update CUE also, but when that didn't happen I surmised that Numark has fallen out of love with Atomix and began an affair with Rane and is fully in bed with them and their Serato program Itch and the NS7. Numark has made no bones about this and has pretty much hung us Cue users out to dry with reckless abandon. Being a fully paid CUE user I found that instead of waiting like a sick puppy dog for his master to come get him after he stuck him in the pound I could just "cross-grade" to VDJ for only $49. Why only $49? Or the other question is why should I have to pay another $49? The answer is simple and works both ways. Numark paid a fee to Atomix for the licensing rights to rebrand VDJ and name it CUE. So Numark and Atomix shared in this profit. Neither received the full amount solely. Atomix offers CUE users a chance to update for the low price of $49, maybe that helps make up for what Numark paid them (less than full retail obviously) to rebrand and sell me CUE. I paid the difference and I haven't looked back or regretted it once.

So all together I paid $3000 for my player/mixer combo and another $299 plus tax for Numark CUE and $49 more to “cross-grade” to VDJ. I won’t have to wait for Numark anymore when it comes to upgrades.

Bottom line for you though, Numark didn’t put in any money toward VDJ for you so it’s up to you to pony up the full amount like I did. At least you will do it right the first time unlike me and my CUE experience. Cut out the middleman and buy direct!!!


DJ RuDeDoGG


Keep Spinnin’ & Grinnin’!!!
 
Hi All,

what about those users who purchased the PCDJ VJ version of Virtual DJ?

We have been left high and dry - we can't get upgrades or any access to downloads at all.

I'm getting sick and tired of being told "it's their fault", "it's not us".

I don't know about you, but I was bought up in business to believe that the "Customer is King"!

So please spare a thought for those that have paid for a product and do the decent thing and offer a free-cross grade for PCDJ VJ users.

Isn't it sad state of affairs that on the day of release 6 it was being offered as a "hacked version" and now we have version 6.01 also available from illegal sources.

I just want to do the right thing and operate on legitimate software that I paid for with full access to support and upgrades!

Am i just fooling myself?
 
I disagree with that comment about PCDJ should transfer over to Virtual DJ for limited or no cost.

Why should Automix have to pick up the slack for other companies? They shouldnt! If you had done your research you would have seen that PCDJ do not offer unlimited free upgrades and virtualdj does. I wasted money buying PCDJ Red before discovering VirtualDJ. Wrote that off as a lesson learnt about 4-5 years ago and it has been money well worth spent now. Now im just starting to wish I had bought cdj-400's instead of ICDX for controllers, but oh well...next!
 
Maybe Atomix can learn a lesson about partnering with other companies. It always ends in tears with disgruntled customers.

Sell one product from one source and it's far easier. This whole Cue debacle is an embarrassment.

Have a look at the top of this page under Products > Software > Numark Cue and see what you think. The statement on that page is just not true. No mention of late updates or a crossgrade fee. Slightly misleading I'd say ......
 
As for "unfair upgrades" statement ... in order to get an upgrade you have to have the software to begin with. As mentioned, the Numark iCDX did not ship with the software - a choice by Numark - but the TotalControl and DMC2 did. So, how can we offer a 'crossgrade' for something you don't have?

Quote :
It always ends in tears with disgruntled customers.


And who's customer's are they ? Numark and PCDJ ... right?

We are trying to offer the best possible solution for all. The Numark crossgrade option has been out there for awhile and with people want v6 now, we are making them aware of the opportunities they have available to them. As for the PCDJ VJ ... that is a topic that has been well explained at their forums and currently we are not able to offer a crossgrade. But that doesn't mean something could be done in the future, personally I don't have an answer as to when or if.

Quote :
Have a look at the top of this page under Products > Software > Numark Cue and see what you think. The statement on that page is just not true. No mention of late updates or a crossgrade fee. Slightly misleading I'd say ......


And why would we 'anti-market' another brand or discredit another company - whose interest does that serve?
The statement made on that page is factual .. CUE is a product branded for Numark and distributed by Numark. What is so miss leading?

Again, I sympathize to all that feel they have been slighted in some way ... we have done what we can at this time to give you options where we can. The choice is yours to make - if you have a 'crossgrade' opportunity - the option is there. If not, the option to purchase VirtualDJ PRO is there. My self personally - or the company Atomix - will not tell you what to do, we can only offer the possibilities.

Chris
 
I own VirtualVinyl and I'm more than happy to pay the crossgrade price to if it means me continuing to using the software. VDJs support is excellent whereas Numark's is not. Numark's forum has been down for like 9 months. Kudos to Atomix for even continuing to offer an option to CUE & VV users, because technically they don't have to.
 
grug wrote :
I disagree with that comment about PCDJ should transfer over to Virtual DJ for limited or no cost.

Why should Automix have to pick up the slack for other companies? They shouldnt! If you had done your research you would have seen that PCDJ do not offer unlimited free upgrades and virtualdj does. I wasted money buying PCDJ Red before discovering VirtualDJ. Wrote that off as a lesson learnt about 4-5 years ago and it has been money well worth spent now. Now im just starting to wish I had bought cdj-400's instead of ICDX for controllers, but oh well...next!


I agree with you Grug My Opinion .Its becoming tiring reading post from whinging Pcdj and Numark clients, yep clients, nothing to do with Attomix. I was dedicated to PCDJ but having been messed about by PCDJ promising that they could deliver goods when they couldnt I decided to jump ship to a company far more superior. I did my home work and cut my losses. For us pro DJ's we are very happy to put are hands in our pockets if we know that software can make life a little more comfortable. I make a living from DJing and Kjing and paid good money to buy VDJ so why should anyone get it free. Please Numark and PCDJ clients any gripes should be made to your supplier not VDJ or pay the bucks and enjoy, it is well worth it in the long term.

Chris
 
Not that it actually affects me at all, but I just can't quite grasp the relationship between Atomix and Numark regarding Cue. I take it either Atomix charged Numark one fee to cover every copy of Cue they sold, or Atomix get a cut of every copy sold by Numark. Maybe the issue here is that people "think" that Atomix is responsible and not Numark. As far as V6 goes, I guess it was programmed by an Atomix subsidiary company, so Atomix will know if Numark are going to be given or indeed purchase the V6 code.
VDJ users currently get free upgrades, however it seems that Numark Cue users may not. Now go back to that page I mentioned, why is it on the Atomix site if Cue is a Numark product?

I'm just not getting this .....

Mentioning the fact Cue does not update as soon is not discrediting, it's a fact people would be better knowing to give them an informed choice. That would maybe stop this kind of thing happening in the future. Cue is far more expensive in the UK than VDJ, so to me it's a bad deal paying more for less!
 
It's because you are drawing conclusions on how things operate with regard to the individual companies and what agreements are in place. When this happens all the wrong conclusions are drawn and people get worked up over bad information and start 'conspiracy theories'.

But just to clarify a couple inaccurate points assumed -

1. Atomix doesn't outsource our work - there is no Atomix subsidiary company
2. Product Branding - a product renamed and associated with a different company other than the originating company - (they don't get the code) - but it is their product and their control on what they do with the product - marketing, distribution, availability, support, etc.

Why is it anything Numark here ... because as Numark users they are allowed to register their serials and join the VirtualDJ community. Its only fitting that we make them and others considering the Numark brands feel inclusive in the whole package. That is why you see Numark CUE and Numark VirtualVinyl and the Numark controllers across the site. As for PCDJ VJ, they have their own community to do the same and chose to take on that themselves and we show the PCDJ DAC-3 on our Hardware page - but that was there before PCDJ VJ.

And if the Numark user's would have not been provided the opportunity to 'register' their software here and become members of this community, these discussions would not be happening. Why? Because they would not have enveloped themselves in what this community has offered them in support technically and functionally (skins, plug-ins, etc).

As I have said before, we have done what we can to offer alternatives and that is the choice for those who want VirtualDJ Pro v6 to make.

Please stop the conspiracy theories and hypothetical thinking ... it only incites people with inaccurate information to accomplish What?

 
I'm obviously bored at work today and really want to be a secret agent :)

That does explain things a bit better though Chris. Thanks!
 
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