Hi all , hoping someone from the VDJ team can help .
New laptop , old one died , have tried logining in with the details that I have but it doesn't seem to work.
I've requested a new password but I don't get a confirmation email.
I have my original email of receipt with my licence.
I've also contacted support and they just link to the password recovery page ....
Any help would be much appreciated.
Andy
New laptop , old one died , have tried logining in with the details that I have but it doesn't seem to work.
I've requested a new password but I don't get a confirmation email.
I have my original email of receipt with my licence.
I've also contacted support and they just link to the password recovery page ....
Any help would be much appreciated.
Andy
Posted Tue 21 May 24 @ 5:30 pm
Rune (DJ-In-Norway)
You likely have 2 logins on the site.
The login you are posting this post with, does not have a license registered.
What you can do, is add the email of purchase to your account logged in with now, and that will merge the 2 accounts as one, with license and all. And both logins will work
To link the accounts see here:
https://virtualdj.com/users/link.html
Add the email of your other account (email of purchase), and you will be fine to login with either
The login you are posting this post with, does not have a license registered.
What you can do, is add the email of purchase to your account logged in with now, and that will merge the 2 accounts as one, with license and all. And both logins will work
To link the accounts see here:
https://virtualdj.com/users/link.html
Add the email of your other account (email of purchase), and you will be fine to login with either
Posted Tue 21 May 24 @ 5:35 pm
Thanks Rune , I did wonder this and that makes sense.
I'll have a look at the link .
Thanks again
Andy
I'll have a look at the link .
Thanks again
Andy
Posted Tue 21 May 24 @ 5:58 pm
Hi Rune , just followed your link and it now says the email address used to purchase the licence has been blocked ?
Andy
Andy
Posted Tue 21 May 24 @ 6:49 pm
I also received 2 emails telling me my login had been changed and then changed back to coopsde'vile ?
?
?
Posted Tue 21 May 24 @ 6:50 pm
Rune (DJ-In-Norway)
coopsdevil wrote :
Hi Rune , just followed your link and it now says the email address used to purchase the licence has been blocked ?
Andy
Andy
Maybe the email was misspelled in the first place or something.
Contact support and let them know both emails so they can help you with that
They can access the account directly and help you merge
https://virtualdj.com/help/
Posted Tue 21 May 24 @ 7:34 pm