Quick Sign In:  

Forum: VirtualDJ Technical Support

Topic: Hercules DJ Controller on M1 Mac
Hi all,

I've been directed here by Hercules technical support. They have released Mac OS Big Sur drivers however Virtual DJ does not recognise the controller. The Mac detects the controller in System Information and identifies it correctly but Virtual DJ doesn't seem to want to know anything is there.
Does anybody have any ideas>

Many thanks.
 

Posted Wed 09 Jun 21 @ 10:21 pm
djdadPRO InfinityDevelopment ManagerMember since 2005
And which Hercules controller model is that ?

Drivers installation finished properly ?
Do you see anything blocked (and needs to be allowed) in System Preferences ->Privacy & Security ?
Do you see the sound card listed in Utilities ->Audio Midi Setup (and MIDI Studio) ?

Also keep in mind that Hercules names their new driver as "Beta"
 

Posted Wed 09 Jun 21 @ 11:13 pm
It is the MP3 e2. It doesn’t have a sound card so it doesn’t display as one. Nothing is blocked in Security either. Seems very strange that even their own software doesn’t detect it either.
 

Posted Thu 10 Jun 21 @ 12:03 pm
djdadPRO InfinityDevelopment ManagerMember since 2005
Open VirtualDJ with the controller connected. Goto to Settings->MAPPING tab.
Except from keyboard, do you see any other device in the top-left list ? (dont select "show all compatible controllers")
If you do,
- what is it's full name ?
- do you see "factory default" in right-side drop down Mapping menu ?

If you don't,
then VirtualDJ could not detect any MIDI device, so must be a hardware/Mac issue. e.g. it doesnt like USB-C connection, driver was not installed properly etc.

kjctay1964 wrote :
I've been directed here by Hercules technical support....

... even their own software doesn’t detect it either.
Lol and they sent you to us ?

 

Posted Thu 10 Jun 21 @ 1:19 pm
djdadPRO InfinityDevelopment ManagerMember since 2005
 

Posted Thu 10 Jun 21 @ 2:23 pm
Yes Hercules blame Virtual DJ and yet their own software doesn’t detect the controller. I thought it was worth posting here to see if anyone else had a similar issue. I’ll do a reinstall and check system extensions again. The weird thing is the USB device tree detects it as the correct Hercules model so I’m fairly certain the error is software based. I believe Apple changed how their drivers work in the recent macOS releases so I’m guessing that’s the potential cause. VDJ doesn’t detect any controller in the options menu. I’ve tried two different USB C hub brands too so I’m out of ideas other than drivers.

As this seems like it’s not going to work anytime soon, does the Pioneer DDJ200 work correctly do you know?
 

Posted Thu 10 Jun 21 @ 5:52 pm