hipfan
Recieved a notice that my subscription will end in June. Problem is I didn't cancel it. My credit card is up to date and in good standing . Any help would be great.
Posted Sun 16 May 21 @ 2:31 pm
Rune (DJ-In-Norway)
Will likely fix itself , the 8th of may there was a brief network issue with the e-commerce provider.
Your sub is registered, and should update status to "OK" within tomorrow likely (1st work day)
And your current sub is working ok in meantime..
Should you still see this error after tomorrow, contact support here:
https://www.virtualdj.com/help/
Your sub is registered, and should update status to "OK" within tomorrow likely (1st work day)
And your current sub is working ok in meantime..
Should you still see this error after tomorrow, contact support here:
https://www.virtualdj.com/help/
Posted Sun 16 May 21 @ 3:23 pm
hipfan
Again thank you, as always. Answer I was lookin for.
Posted Sun 16 May 21 @ 3:36 pm
hipfan
My account still says that my account will expire June 8th. Still curious for the reason.
Posted Tue 25 May 21 @ 3:24 pm
hipfan
Ok all I was told by support is to sign back up, but I want to know why it was canceled by no fault of mine. And I know Rune said it would be fixed but, nope nothin.
Posted Wed 26 May 21 @ 9:03 pm
Rune (DJ-In-Norway)
Was a network glitch at may 8th between the E-commerce provider and VirtualDJ.
So some subscriptions might have unsuccessfully been marked as cancelled (even if the sub is ok).
So maybe better to just cancel and sign up again..
But your sub is valid to june something, and the renewal payment was registered.
So some subscriptions might have unsuccessfully been marked as cancelled (even if the sub is ok).
So maybe better to just cancel and sign up again..
But your sub is valid to june something, and the renewal payment was registered.
Posted Wed 26 May 21 @ 11:05 pm
hipfan
10-4 pal ,just wanted a confirmation that this was the issue.
Posted Thu 27 May 21 @ 3:03 pm