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Forum: VirtualDJ Technical Support

Topic: Support problems

This topic is old and might contain outdated or incorrect information.

wicksy65PRO SubscriberMember since 2020
Recently purchased virtual dj pro with understanding it supports Traktor s4 mk1 after connecting and following all instructions it does not work and vdj does not recognise the controller any advice on how to resolve this issue
 

Posted Sat 08 Aug 20 @ 8:04 am
djdadPRO InfinityDevelopment ManagerMember since 2005
wicksy65 wrote :
...understanding it supports Traktor s4 mk1

Was there any miss-leading information in our website ?
Traktor S4 MKI is indeed not supported and probably will not be,

wicksy65 wrote :
.. any advice on how to resolve this issue

Option 1: Try this ver7 Addon https://www.virtualdj.com/addons/14443/Traktor_Kontrol_S4.html With a few adjustments, it may work with ver 8 (2020/2021) of VirtualDJ but not 100% - you may need to do a bit of custom mapping.
Option 2: Use a different MIDI controller from the ones that is officially supported https://www.virtualdj.com/products/hardware.html
Option 3: Stop your Pro subscription and use your controller with the software that came with.
 

Posted Sat 08 Aug 20 @ 8:11 am


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