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Forum: VirtualDJ Technical Support

Topic: Cannot license product

This topic is old and might contain outdated or incorrect information.

Hi,

Windows Vista Business

Im trying to register VDJ8.2 on the $19 subscription option, however when i open the licence page it triers to open a web address in its own browser but cant access it says site is down or cannot open address, my internet works and i can open other pages via my usual web browser please help

The following is the procedure I have followed:

- I open Virtual DJ - Downloaded from your site
- I click on configure - this opens
- I click on log in - this happens
- I click on license - the page opens,
- I then click on Subscription the page opens but then it give error, "Navigation to the web page was cancled"

I have internet accese

Please help mu apperciated
 
Posted Mon 06 Feb 17 @ 2:03 pm
 
Posted Mon 06 Feb 17 @ 2:06 pm
 
Posted Mon 06 Feb 17 @ 2:24 pm
Many thanks Guys im going to try this out tonight when i get home and post the resluts im hoping this will sort me out
 
Posted Mon 06 Feb 17 @ 4:19 pm
ok Ran the host file in the link but cam back and told me no change to host file ???
Strange thing is I can log onto my account from within the VDJ APP its self but not access he licence page
 
Posted Mon 06 Feb 17 @ 4:25 pm
dcomoPRO InfinityMember since 2012
On your computer, please navigate to this location using Windows/File Explorer:
C:\Windows\System32\drivers\etc

Open the hosts file up with notepad (or other text editing application, but not Wordpad or Microsoft Word.)

Please paste the contents into this thread and let's have a look.
 
Posted Mon 06 Feb 17 @ 5:31 pm
Hi Dcomo,

here we go im at a loss:

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost
 
Posted Mon 06 Feb 17 @ 5:55 pm
Do you have any firewall installed on your system ?
It seems that something is preventing VirtualDj to communicate with it's servers.
It could be a firewall or a wrongly configured anti-virus
 
Posted Mon 06 Feb 17 @ 6:21 pm
Hi Phantom,

Let me check, I have disabled the firewall and still the same ill check the AV but very much doubt it,

cheers

Andrew
 
Posted Tue 07 Feb 17 @ 5:59 am


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