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Forum: VirtualDJ Technical Support

Topic: I'm on update b3386 - Page: 1

This part of topic is old and might contain outdated or incorrect information

Three times in the past 3 days I've loaded a song and the software closes and reopens. No other changes to my laptop Windows 8. Fortunately it resumes playing music.
 
Posted Wed 31 Aug 16 @ 11:10 pm
If your online then a crash report has been sent to the dev team.
 
Posted Thu 01 Sep 16 @ 12:20 am
Yes. Thank you.
 
Posted Thu 01 Sep 16 @ 1:30 am
It just stopped working again.
 
Posted Thu 01 Sep 16 @ 3:42 am
AdionPRO InfinityCTOMember since 2006
Is it happening on loading a specific song?
 
Posted Thu 01 Sep 16 @ 5:17 am
I have just experienced this problem. I was playing a song on deck 1 and then I loaded a song onto deck 2. The waveform for the second song didn't load and then after a couple of seconds the music stopped and VDJ closed down. After a short pause it opened up again. I've not had this happen before and I am also using b3386.
 
Posted Thu 01 Sep 16 @ 9:04 am
mjay350PRO InfinityMember since 2014
I'm on the same version running Windows 10 and have also recently experienced this exact issue. Just logged a ticket with tech support. Does anybody have any clues. I have never experienced this issue before.
 
Posted Thu 01 Sep 16 @ 9:46 am
mjay350PRO InfinityMember since 2014
Same thing happened again. It's now happening regularly. I read if I'm online an error log is sent to VDJ tech support, is this correct?
 
Posted Thu 01 Sep 16 @ 9:49 am
Yes this is correct so hopefully the support guys will have the error log and rectify the problem.
 
Posted Thu 01 Sep 16 @ 10:03 am
AdionPRO InfinityCTOMember since 2006
Adion wrote :
Is it happening on loading a specific song?
 
Posted Thu 01 Sep 16 @ 10:13 am
mjay350PRO InfinityMember since 2014
No specific song. Not even specific deck? But it's a real issue.
 
Posted Thu 01 Sep 16 @ 10:24 am
AdionPRO InfinityCTOMember since 2006
Please try if it's still happening on 3390
 
Posted Thu 01 Sep 16 @ 11:52 am
Same issue after updating to 3390
 
Posted Fri 02 Sep 16 @ 8:59 pm
mjay350PRO InfinityMember since 2014
Just had the same thing happen AGAIN - now on version 3398. This is becoming a worry.
Is there anyway to go back (as in a restore point)? If so, what is the most stable version of VDJ 8.2?
 
Posted Tue 06 Sep 16 @ 10:09 am
I post this every other day but again (since Atomix won't put up a direct link)

http://www.virtualdj.com/download/build.html

Build 3343 is the last "non-beta" version.

There should be an option to download previous builds on this tab:
 
Posted Tue 06 Sep 16 @ 10:20 am
mjay350PRO InfinityMember since 2014
Thank you very much - that's a great help. Do I simply reinstall over the top of my current version?
Or reinstall and restore my settings.xml and reload my data file?

Thanks again
 
Posted Tue 06 Sep 16 @ 10:30 am
Just install over the top.
 
Posted Tue 06 Sep 16 @ 10:32 am
mjay350PRO InfinityMember since 2014
Cheers, appreciate your time!
 
Posted Tue 06 Sep 16 @ 10:48 am
It hasn't happened to me since last week. Thank you guys.
 
Posted Thu 08 Sep 16 @ 1:18 am
I am having the same problem.so what is the best version to use to stop this problem
.
 
Posted Sun 11 Sep 16 @ 8:30 am
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