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Forum: VirtualDJ Technical Support

Topic: can't do anything with 8.2.

This topic is old and might contain outdated or incorrect information.

I upgraded from 8.1 of which worked, to 8.2, and it opens fine, but if I click anything at all, VDJ is immediately unresponsive. If I click again, the interface goes dim, and gives me a "VDJ is no longer responding dialog, close, or wait" dialog.

I tried re installing 8.1, and even 8.0, but they do the same thing now. How do I recover from this? Where are the settings stored, as I think it's trying to update me to 8.2 again.
 
Posted Sat 25 Jun 16 @ 6:08 pm
Documents\VirtualDj\settings.xml

Delete this file and try again
 
Posted Sat 25 Jun 16 @ 6:42 pm
Thanks! I did, but no fix. I even did a complete uninstall, of which deleted the entire C:\Documents\VirtualDJ folder, but now when I launch 8.1, I don't even get the resource meter at the top of the interface. It's completely dead.
 
Posted Sat 25 Jun 16 @ 6:51 pm
Sounds more like a graphics card or driver issue ...... especially if replacing 8.1 doesn't work either.

VDJ8 doesn't use registry so deleting the documents > virtualdj folder is pretty much it.
 
Posted Sat 25 Jun 16 @ 9:35 pm
NVidia GTX 970 with current drivers.
There is nothing more?
Installing only 8.2 should not have broken everything for VDJ.
 
Posted Sat 25 Jun 16 @ 10:40 pm
Is this any help? This is from AppCrashView.
Version=1
EventType=AppHangB1
EventTime=131113546230787749
ReportType=3
Consent=1
UploadTime=131113546330365691
ReportIdentifier=99ddc210-3b06-11e6-b0df-00248c2a2070
IntegratorReportIdentifier=99ddc211-3b06-11e6-b0df-00248c2a2070
WOW64=1
NsAppName=virtualdj8.exe
Response.BucketId=5a7480743aa0704c64e86c457b9420c4
Response.BucketTable=5
Response.LegacyBucketId=129032311185
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=virtualdj8.exe
Sig[1].Name=Application Version
Sig[1].Value=8.1.2857.0
Sig[2].Name=Application Timestamp
Sig[2].Value=56c46115
Sig[3].Name=Hang Signature
Sig[3].Value=4f2e
Sig[4].Name=Hang Type
Sig[4].Value=134217728
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.10586.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=4f2e958ba46a9abdef5f87d42345a85d
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=751e
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=751e8982f84a66007b9b93ca8aab39d8
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=4f2e
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=4f2e958ba46a9abdef5f87d42345a85d
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=751e
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=751e8982f84a66007b9b93ca8aab39d8
UI[3]=VirtualDJ is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\VirtualDJ\virtualdj8.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\SYSTEM32\USER32.dll
LoadedModule[5]=C:\Windows\SYSTEM32\GDI32.dll
LoadedModule[6]=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule[7]=C:\Windows\SYSTEM32\COMDLG32.dll
LoadedModule[8]=C:\Windows\SYSTEM32\WS2_32.dll
LoadedModule[9]=C:\Windows\SYSTEM32\msvcrt.dll
LoadedModule[10]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[11]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[12]=C:\Windows\SYSTEM32\RPCRT4.dll
LoadedModule[13]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[14]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[15]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[16]=C:\Windows\SYSTEM32\shcore.dll
LoadedModule[17]=C:\Windows\SYSTEM32\SHLWAPI.dll
LoadedModule[18]=C:\Windows\SYSTEM32\SHELL32.dll
LoadedModule[19]=C:\Windows\SYSTEM32\cfgmgr32.dll
LoadedModule[20]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_d3c2e4e965da4528\COMCTL32.dll
LoadedModule[21]=C:\Windows\SYSTEM32\windows.storage.dll
LoadedModule[22]=C:\Windows\SYSTEM32\advapi32.dll
LoadedModule[23]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[24]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[25]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[26]=C:\Windows\SYSTEM32\FirewallAPI.dll
LoadedModule[27]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[28]=C:\Windows\SYSTEM32\ole32.dll
LoadedModule[29]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[30]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[31]=C:\Windows\SYSTEM32\OLEAUT32.dll
LoadedModule[32]=C:\Windows\SYSTEM32\DAVHLPR.DLL
LoadedModule[33]=C:\Windows\SYSTEM32\CRYPT32.dll
LoadedModule[34]=C:\Windows\SYSTEM32\MSASN1.dll
LoadedModule[35]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[36]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[37]=C:\Windows\SYSTEM32\WLDAP32.dll
LoadedModule[38]=C:\Windows\SYSTEM32\SETUPAPI.dll
LoadedModule[39]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[40]=C:\Windows\SYSTEM32\DSOUND.dll
LoadedModule[41]=C:\Windows\SYSTEM32\HID.DLL
LoadedModule[42]=C:\Windows\SYSTEM32\AVICAP32.dll
LoadedModule[43]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[44]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[45]=C:\Windows\SYSTEM32\MSVFW32.dll
LoadedModule[46]=C:\Windows\SYSTEM32\IMM32.DLL
LoadedModule[47]=C:\Windows\SYSTEM32\fwbase.dll
LoadedModule[48]=C:\Windows\SYSTEM32\dnssd.dll
LoadedModule[49]=C:\Windows\system32\uxtheme.dll
LoadedModule[50]=C:\Windows\SYSTEM32\dbghelp.dll
LoadedModule[51]=C:\Windows\SYSTEM32\dbgcore.DLL
LoadedModule[52]=C:\Windows\SYSTEM32\MSCTF.dll
LoadedModule[53]=C:\Windows\system32\mswsock.dll
LoadedModule[54]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[55]=C:\Windows\SYSTEM32\NSI.dll
LoadedModule[56]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[57]=C:\Windows\SYSTEM32\Iphlpapi.DLL
LoadedModule[58]=C:\Windows\System32\rasadhlp.dll
LoadedModule[59]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[60]=C:\Windows\SYSTEM32\NETUTILS.DLL
LoadedModule[61]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[62]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[63]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[64]=C:\Windows\system32\rsaenh.dll
LoadedModule[65]=C:\Windows\SYSTEM32\d3d9.dll
LoadedModule[66]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[67]=C:\Windows\SYSTEM32\nvd3dum.dll
LoadedModule[68]=C:\Program Files (x86)\VirtualDJ\D3DX9_43.dll
LoadedModule[69]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[70]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[71]=C:\Windows\SYSTEM32\ActXPrxy.dll
LoadedModule[72]=C:\Windows\System32\MMDevApi.dll
LoadedModule[73]=C:\Windows\System32\DEVOBJ.dll
LoadedModule[74]=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[75]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[76]=C:\Windows\SYSTEM32\Avrt.dll
LoadedModule[77]=C:\Windows\SYSTEM32\usp10.dll
LoadedModule[78]=C:\Windows\SYSTEM32\wdmaud.drv
LoadedModule[79]=C:\Windows\SYSTEM32\ksuser.dll
LoadedModule[80]=C:\Windows\SYSTEM32\msacm32.drv
LoadedModule[81]=C:\Windows\SYSTEM32\MSACM32.dll
LoadedModule[82]=C:\Windows\SYSTEM32\midimap.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=VirtualDJ
AppPath=C:\Program Files (x86)\VirtualDJ\virtualdj8.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=7198E932B6DB80FC2801DAE0548ACB75
!
 
Posted Sun 26 Jun 16 @ 2:37 pm
Did you update anything Apple related recently ? (like iTunes, iCloud, Bonjour Service e.t.c.) ?
 
Posted Mon 27 Jun 16 @ 7:31 am
Not since installing a working VDJ 8.1, no!
Should I?

I had an image of my SSD from before the 8.1 install. I recovered it, and installed VDJ again on it, but it still doesn't work.
 
Posted Tue 28 Jun 16 @ 1:07 am
I asked because of this:
LoadedModule[56]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
Anyway, please contact support http://www.virtualdj.com/contact/index.html for further assistance on this issue as it's not a common case.
 
Posted Tue 28 Jun 16 @ 6:22 am


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