doni21
I sent a message asking if anyone could assist me with recovering my serial number for my virtual dj software. The cd sleeve was accidentally thrown away before I could register it.
I can understand company policy and procedure but to get a response from the "customer care" at virtual Dj......"Isn't our fault if you loose your serial without registering first. You buy a new one If that is the case."
I am disgusted. You obviously have made to much money to remember your customer comes first!!!
I can understand company policy and procedure but to get a response from the "customer care" at virtual Dj......"Isn't our fault if you loose your serial without registering first. You buy a new one If that is the case."
I am disgusted. You obviously have made to much money to remember your customer comes first!!!
Posted Sat 17 Jan 15 @ 6:54 am
locoDog
When did you send the message?
Let me give you a tip, atomix can't help you in this instance, the only people who can are your hardware manufacturers.
Top tip, don't use the word disgusted when peeved, annoyed, pissed are better, save disgusted for the actually disgusting.
Let me give you a tip, atomix can't help you in this instance, the only people who can are your hardware manufacturers.
Top tip, don't use the word disgusted when peeved, annoyed, pissed are better, save disgusted for the actually disgusting.
Posted Sat 17 Jan 15 @ 7:44 am
Support staff
Sorry you feel you have received poor customer care.
As another forum member has suggested above you will need to contact the manufacturer to see whether they are prepared to re-issue a license for your controller.
Information about this can be found here: http://www.virtualdj.com/forums/151663/General_Discussion/Lost_Serials_-_VirtualDJ_LE_or_any_other_version.html
Failing this you will need to purchase a new license from us, which you can do through this website.
As another forum member has suggested above you will need to contact the manufacturer to see whether they are prepared to re-issue a license for your controller.
Information about this can be found here: http://www.virtualdj.com/forums/151663/General_Discussion/Lost_Serials_-_VirtualDJ_LE_or_any_other_version.html
Failing this you will need to purchase a new license from us, which you can do through this website.
Posted Sat 17 Jan 15 @ 8:00 am
SBDJ
If you have purchased a license from this website then we can recover it from things like order numbers, email addresses and so on.
For LE licenses however the manufacturers issue them and put them in the box with the controller. You didn't purchase the license from us, so if you don't register it with us then we have no way of knowing what your license key was. The only people who can assist you in this instance are the hardware manufacturer.
You might not like the answer, but that doesn't change it unfortunately. You have to bear some of the responsibility for this yourself.
For LE licenses however the manufacturers issue them and put them in the box with the controller. You didn't purchase the license from us, so if you don't register it with us then we have no way of knowing what your license key was. The only people who can assist you in this instance are the hardware manufacturer.
You might not like the answer, but that doesn't change it unfortunately. You have to bear some of the responsibility for this yourself.
Posted Sat 17 Jan 15 @ 3:28 pm
Stretchincanada
I have never had a issue, I actually think that something is wrong in your end. I had to have the serial resent to me as well I had to chase it through the order number. It should be traceable. The staff here is awesome. I have spent hundreds of hours working on effects and learning and mapping. If it wasn't for the awesome help I would have never learn any of this!
Posted Sat 17 Jan 15 @ 7:55 pm
soulboy1970
I agree with tycoon above I've not normally needed to contact VDJ support as most answers I've needed can be sourced on this forum but when I have had to raise a support issue direct with VDJ the response was within a hour or so and friendly in manner.
Posted Thu 22 Jan 15 @ 7:21 pm