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Forum: General Discussion

Topic: One for the graphics card Gurus. Help!!! - Page: 1

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I have replaced my old Nvidia Pcie 8600GT with 1024mb DDR2 memory for a shiny new MSI GT 630 with4gb DDR3 memory card. It has all gone horribly wrong.
When working with video I now have about 15 mins before the video display locks up. The music continues to play but with. Frozen video. The control screen still works and allows me to select. The Video freeze is present on my control screen repeats as well as my main display screen. If I use auto mix then the track following on from when the display freeze occurs produces no video at all. I am using a IIyama touch screen for my main/control display and a 40" Samsung LCD for the second display. This has worked faultlessly for over two years. The only way to clear the problem is to shut down and re start VDJ. Every other video software I use is running like a Dream.
Any ideas? The Samsung runs off the VGA out and the IIyama runs from the HDMI out.
If it helps I am running an older Core 2 duo 2.66Gig processor and in an ASrock mb with 4gig DDR 2 ram. 120gb SSD main drive which has Win7 and VDJ Pro only. The other 3 drives are 7200rpm Seagate 1tb SATA 2 devices. This machine has always been very relyable until now and I have been enjoying the performance of the new graphics card with all my other software without a hitch.

Would really appreciate any help out there

Cheers

Daz
 
Posted Thu 15 Aug 13 @ 5:27 pm
What driver version are you using for the nVidia card?
 
Hello SBDJ

The driver version for the GT630 GeForce shows up as 9.18.13.697. Driver date shows as 10.2.2012.

Both the origonal and the new cards are Nvidia based although they are from different manufacturers. Thought it would be a no brainer swap but clearly something is not right.

cheers

Daz
 
 
Yes PachN

The very same.

Will do a driver update using the link and see how it behaves.

Many thanks

Daz
 
Updated driver installed. Interestingly Windows device manager returned a message saying that the latest driver was installed when it was not.

Ran for 8 tracks on automix and then froze again :-( Re started VDJ and manualy loaded a track on deck 1. Video froze half way through. Manualy loaded another track on the same deck. Audio played fine but no video at all. Loaded a track onto deck 2 and again the audio played fine with no video.

Everything else in VDJ is working perfectly and CPU meter shows nothing unusual so running normaly and well in the green.

New driver is MSI Graphics Driver 306.97 dated 31/10/2012
 
Give the latest nVidia refernecce driver a try instead of the ones from MSI.
 
Thanks SB

Will give that a try and report back

Daz
 
NVidia drivers downloaded and installed.

System is doing exatly the same thing.

When running Media Player all is good. Watched a 2hour movie DVD with no problems.

I am wondering if this could be a codec issue? Are there any links out there for codec packs that have been tried and tested with VDJ?

Daz
 
Dazmax, have you tried using the Registry Edit tool? Settings might have changed with the new card. Just a thought
 
Dazmax wrote :
When running Media Player all is good. Watched a 2hour movie DVD with no problems.


That's because it's doing something entirely different - it's playing back a single buffered video.

VDJ is playing multiple videos to a 3D surface, applying effects and transitions whilst providing instant seek/scratch - and all at the extremely low latency us DJs need.

Check any power saving functionality is disabled on the card - for example changing of clock speeds (Powermizer) which can cause issues.

Best bet though is to raise a support ticket (or use the chat service) and someone can investigate properly then, having a look remotely.
 
Thanks SB

Will def check the power save settings and so on.

Will try a few things myself and if I get sorted will report the solution. Failing that I will raise a ticked as you suggest. I want to try and get as much info together as I can before raising a ticket. Play different file types and so on and record the results.

What is strange is that this new card is of a far higher spec than the old one (Runs far cooler for a start) and I can realy see the reduction in load being placed on the main computers CPU. Might try fitting the old card again and confirm that it is working as I would expect.

Many thanks to all for the help so far :-D

cheers

Daz
 
Any improvements so far?
I recognized that I had the same problem some time ago. Sadly I don't know what fixed it...

Have you tried playing with different settings in the nvidia driver panel? I.e turning off vertical sync. or sth. like that.
 
i was to same problems with win 8 64bit . test with 7 drivers .....
Now i have amd hd6670 wiht 1gb ram ddr5 ... no problem
 
Bit of an update on this.

I did find certain vid files that were in RM format were very tempramental. However after going into : CONFIG, VIDEO, VIDEO OUTPUT and changing the selection from TV to NVIDIA GeForce GT 630 : the problem seems to have gone. I am letting it run with a long video playlist to make sure that it behaves.

Perhaps the "TV" setting and having a "re-sized to fit" display panel is what was part of the problem.

I will report back in the next day or so if it remains stable.

Thanks for the input on this.

Daz
 
What I noticed about your setup, is that there might be a bit of a mismatch between the specs of your CPU and ram vs. what's on your new card, given you've just got a core 2 duo and 4 gb of ddr2 system memory, and 4 gb of ddr3 memory on the card, and I would assume a pretty beefy gpu. Maybe the CPU/RAM is having a hard time feeding that graphics card? Hence why your old card would work and why you might be having issues with the new... obviously not because the new card is too slow, but maybe its to fast vs your CPU + system ram and motherboard in general for the two components to talk efficiently. Hence, maybe the graphics card is asking to be fed faster than the CPU can feed it... Just something to consider if the problem persists.... and it would be a good excuse to upgrade the motherboard, ram, and CPU ;P


 
Okay... something else to consider. If you are running windows 7 32bit, your system can only address a Max of 4 gb memory.... but that doesn't just apply to ram memory alone. You are probably only able to use 3 gb of that ram or less. Read this article:

http://www.zdnet.com/blog/hardware/clearing-up-the-3264-bit-memory-limit-confusion/3124


If you are not running a 64bit version of windows 7, you will want to, because you will not be able to utilize your memory in full otherwise, and you can't expand your system memory otherwise. With that graphics card, if it was me, I'd want to be running 8 gb ddr3 system memory.


Hope that helps. Hope you are able to solve the issue for now though, and upgrade as money allows :-)
 
Thanks for the input Sleeperawaken.

Should have made clear that my op system is W7 64bit.

Your idea re the cpu is interesting. The CPU is not being asked to work very hard at all. But I get your point on miss match. My concern was with using DDR2 system and DDR3 Graphics card memory.
It is staying in the green all the time on the VDJ CPU indicator (even when loading) and the whole system is running nice and cool. Even after running VDJ with Video for several hours the temps on the GPU and CPU are still in the 30c range. 3D rendering is very smooth indeed and no jerks or rough edges on shapes. I understand from SBDJ the complex work that the VDJ software is having to do as it is dealing with a 3D surface and real time rendering. But it does not seem to be taxing this system at all.
I found that saving and converting a video file using Windos Live Moviemaker realy gave it a workout and the CPU ran flat out on both cores. It still behaved but that was when the proccessing power showed its age.

Happy to report that so far at least this problem has stopped happening. As soon as I changed from the TV setting to the Graphics card setting in the VDJ Config, everything started to behave :-D Fingers crossed that it stays that way.

cheers

Daz
 
Very happy to report that all is still good :-D

Have tried my best to trip up the system but it is staying solid as a rock.

Happy Daz :-D
 
Hmmm

Its come back. Ish.

Runs fine with Karaoke mp3+G and most video files. MP4,Windows Media,Mpeg all good. Seems only Realmedia files that do not agree at all. They are all files I have used before without any issues on the older card.

I am going to raise a ticket on this one. But if anyone else has any suggestions, feel free to chime in :-D

Will update as I go.

Daz
 
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