Hardware Manuals


Pioneer DJ - DDJ-RZX  

TROUBLESHOOTING - FAQ



TROUBLESHOOTING - FAQ



  • Screens don't work. They only have a message saying "MIDI OPERATION"
    [list]
  • Pioneer DDJ-RZX screens operate via a network connection that must be established between your computer and the controller.
    Windows users: Please check your firewall and make sure that you allow incoming connections from both Private and Public networks for VirtualDJ
    MAC users: Please open Settings->Network on your MAC and make sure that there's one active network connection that uses Pioneer DDJ-RZX as it's network interface. If not, create a new network connection on the same window and select Pioneer DDJ-RZX as network interface.


  • Screens don't work. They only show a VirtualDj logo.
    • For Pioneer DDJ-RZX screens to operate you need to download and install a special skin from this link and restart VirtualDj.


  • I don't get any sound out of DDJ-RZX. I use Windows 10.
    As of June 2019 a Windows Update in combination with the way Pioneer drivers work, have caused some computers to be unable to reproduce sound through DDJ-RZX USB Audio Bus even from Windows Sound Control Panel. In order to fix, please follow these steps:
    • Open Windows Sound Control Panel with DDJ-RZX connected.
    • Click on "Playback" tab
    • Select your laptop's own audio interface.
    • Right click on it and select "Use as default playback device"
    • Right click on it again and select "Use as default communications device"
    • Select "Line - Pioneer DDJ-RZX" audio interface
    • Right click on it and select "Properties"
    • Click on "Advanced tab"
    • Deselect "Allow applications to take exclusive control of this device" option
    • Click "Apply" button
    • Click "Ok" button
    • Click on "Recording" tab
    • Select any of your laptop's own audio interface.
    • Right click on it and select "Use as default recording device"
    • Right click on it again and select "Use as default communications device"
    • Select "Line Input - Pioneer DDJ-RZX" audio interface
    • Right click on it and select "Properties"
    • Click on "Advanced tab"
    • Deselect "Allow applications to take exclusive control of this device" option
    • Click "Apply" button
    • Click "Ok" button
    • Click on "Playback" tab again
    • Select "Line - Pioneer DDJ-RZX" audio interface
    • Right click on it and select "Test" (make sure all channels and Master volumes are open)
    • If you can hear windows test tones coming out of DDJ-RZX you are ready.
    • Click on "Ok" button to close Windows Audio Control Panel
    • Start VirtualDJ and try to see if you have sound.

    If you still don't have any sound please contact support: http://www.virtualdj.com/help/
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    For further Technical features and specifications, visit

    Pioneer DDJ-RZX
    Product's Page




    Hardware Integration Department
    2019 - ATOMIX PRODUCTIONS



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