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Forum: Old versions

Topic: protection error 48!!! - Page: 1

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I've already tryed to contact the technical support to solve my problem but nobody is reading my message since yesterday!!
Could you please provide to advice somebody to read thechnical support requests?
I'm still unable to use the program after having purchased and downloaded it yesterday.
Best regards.
 
Posted Thu 24 Jun 04 @ 11:53 am
 
Posted Thu 24 Jun 04 @ 1:27 pm
thanks man, already done yesterday but they are a liitle slow....
 
Posted Thu 24 Jun 04 @ 1:36 pm
They will reply as soon as they can :)
 
Posted Thu 24 Jun 04 @ 1:44 pm
Soon is not accettable for a serious company.
The answer must be immediate!!!
But thank you anyway for you kindness.
 
Posted Thu 24 Jun 04 @ 2:06 pm
This is not printed anywhere the answer must be immediate. Besides, you wrote in italian. Your request has been forwarded to our italian staff, now please be patient.
 
Posted Thu 24 Jun 04 @ 2:40 pm
Could you please tell me the time that this type of process usually takes?
 
Posted Thu 24 Jun 04 @ 2:48 pm
did you check your mail ? or the folder that you make ?
 
Posted Thu 24 Jun 04 @ 2:49 pm
Ok I've done .........It worked and it's simply fantastic.
Thanks very much.....I'll send you some of my mixes!!!!! :-ยง
 
Posted Thu 24 Jun 04 @ 3:11 pm
welcome blackboat :)
 
Posted Thu 24 Jun 04 @ 4:17 pm
wyworgPRO InfinityMember since 2003
welcome.. yes welcome blackboat.... but in the future "piano".. ;)
 
Posted Sun 27 Jun 04 @ 5:02 pm
Hi, just checking here to see if there was/is a usual response time on questions - I'm just keen to get playing :)

I've checked my mail and my folder and it still says unread atm

any thoughts on timescales?

thanking u in advance
 
Posted Mon 26 Jul 04 @ 11:21 am
they will read it as fast as they can..
But dont check e-mail, but your folder. Your answer will be found there... as soon as the team have time to read ;)
 
Posted Mon 26 Jul 04 @ 12:22 pm
ok... thanking you kindly!
 
Posted Mon 26 Jul 04 @ 12:34 pm
The timescale is as quoted

"hhmmm... depends on several factors.
sometimes minutes, probably usually hours, occassionally days, rarely weeks."

;o)

I know myself its a pain waiting and waiting but in the end its worth it :o)

d00d5ter
 
Posted Mon 26 Jul 04 @ 7:15 pm
it is worth the wait ;)

and its your own fault! ;) u have been a bad boy.. thats why ..... ;) a cracked version is the reason for this...

so, the team will try to help u as soon as they can..
the software works fine, but the cracked one, makes a mess... so takes time

;)
 
Posted Mon 26 Jul 04 @ 8:19 pm
Just wondering if anyone has any suggestions as to why VDJ might not be connecting to the internet? I have tried loads of times to correct my protection error 48 with my firewalls off and following the procedures that support have given me but to no avail... I use 'zone alarm' as my firewall and it alerts me when any program tries to connect to the internet and also logs any attempts - if I leave it running whilst trying to register and correct my problems it appears that VDJ doesnt even try to connect - there are no logs of attempted connections or alerts of any kind? any suggestions would be gratefully recieved!
 
Posted Wed 28 Jul 04 @ 5:52 pm
try reinstall, so that it will connect to internet again
 
Posted Wed 28 Jul 04 @ 6:06 pm
thats what I've been doing... again and again...and again
 
Posted Wed 28 Jul 04 @ 9:21 pm
be sure that you actually checked to be certain that your windows XP firewall is disabled!! And don't rely on zone alarm to ask you for permission. At some point you may have told it to always take the same action when this program tries to access the internet. Actually exit, shut down zone alarm.
 
Posted Wed 28 Jul 04 @ 9:36 pm
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