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Forum: VirtualDJ Technical Support

Topic: Distortion Sounds
Hello All
I thought I had this fixed with a USB cable swap but it is still occurring. Randomly through sets I will get a loud distortion sound that makes the music not understandable. I either have to go into audio settings and hit apply again on settings, or restart the controller. This is beyond embarrassing of course when deejaying live at a wedding. LatencyMon says the PC is more than fine for live audio. Any thoughts?
 
Posted 3 days ago @ 1:55 pm

There are my audio settings. Using the Numark NS6II
 
Questions (to help the devs):


  • What's the model and specs of your laptop
  • What are you following settings:

    pitchQuality
    latency
    ultraLatency (if Windows)
    sampleRate
    Probably all stem performance settings
    Any GPU performance settings too
 
DJ VinylTouch wrote :
Questions (to help the devs):


  • What's the model and specs of your laptop
  • What are you following settings:

    pitchQuality
    latency
    ultraLatency (if Windows)
    sampleRate
    Probably all stem performance settings
    Any GPU performance settings too



Lenovo Slim 7 Pro
AMD Ryzen 7 7735HS with Radeon Graphics
16GB of RAM
Nvidia GEForce RTX with 6GB onboard RAM
PitchQuality is at 4
ASIO driver buffer size is set to 256
Latency in VDJ set to 256 (to match driver settings of Numark NS6II ASIO)
UltraLatency is set to Yes
SampleRate is 44100
Below are stems settings
 
What happems if you start backing off some settings (e.g. pitchQuality 3, deselect ultraLatency)?
 
I originally had it set at 2 so I dialed it up. Im doing some testing so Ill see if it at 4 it happens. If it does, i will try turning off ultralatency next. Thanks
 
Happened again with pitch at 3 and ultralatency on. Turned that off and will test again. Any other ideas? Could it be the stems?
 
Can you reproduce the issue without the controller connected? if the answer is no, then i suggest increasing your audio buffer size (Latency) to 512.

Also a good one to test, is ensuring you are not set the "Balanced" power plan in windows and try to always use the highest one available. If you are running a "Home" edition of windows the plan will likely not be there, but there are many tutorials online on how to enable the High or Ultimate power plans.
 
Thanks very much. I cannot reproduce without the controller connected. I disabled stems completely and it didnt happen this weekend at a wedding but not sure if I just got lucky. Weird because my new PC was purchased and spec'd out to specifically run stems. Will check your other recommendation out - I am running W11 Home so I'll check how to enable high performance.

Quick question - what do you suggest I set "Processor Idle Demote / PromoteThreshold" to?