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Forum: VirtualDJ Technical Support

Topic: IDJ Pool not working for me
Hey all,

I'm just getting back into things finally and when upgrading from VDJ8 to 21, I also restarted my subscription to IDJ pool. Things don't appear to be working though. My deezer subscription succesfully pulls up my searches but the IDJ pool just says "downloading" and then returns no search results. I've tried searching for specific things, clicking on the latest release and other folders and nothing will pop up anywhere. Is the service down at the moment or are there likely some issues after updating from VDJ8 to 21? Anyone have ideas on what I can try? Thanks!

Ben
 
Posted Thu 20 Oct 22 @ 4:01 am
Same problem with me. (b7183)
 
I did check in the options amd "show music" was set to no. I flipped that to yes with no change to my situation. I also thought it odd that my primary laptop listed deezer, idjpool but my backup was blank. Neither computer will search. Thought maybe some drm issue with 2 copies of vdj running but i did shut down one and restart the other.

At this point im guessing the service is down and ill have to wait to see if they pick up the pieces tomorrow. Doing a lip sync battle tomorrow and have NO idea what music is in store yet so multiple sources would be nice just in case i dont have it.

I must be getting an omen not to get back into it because i had to completely wipe the main hard drive and reload windows today too when i went to test things. Oy vey, what a day!

Thanks for letting me know yours wasnt working either!

Ben
 
I saw it after my last update but can't test now with the penultimate update, am in full operation now.
 
Everything works as it should again.
 
Hi - I am recieving the same problem now. Any tips on creating a fix?
 
I'm having the same issue, idj pool seems to be down
 
It's up now
 
It's in and out for me. Right now it's out, Crashed out searching mid set yesterday. Thinking this may have been a really bad investment.
 
I've been having similar issues. One thing I did notice was when I renewed my subscription a couple days agoe, even though I could immediately refresh DRM for previously downloaded content, it took about 24 hours before the service started working a hundred percent normally in terms of searching and the ability to cache new songs.
 
It's out right now. Yesterday during my wedding, I used Deezer (which is actually way better) just fine until iDJ came back up. This is the first time I've ever experienced an issue with iDJ Pool loading.
 
It looks like iDJPool (the pro audio option) and VJ'Pro (the pro video option) are available again
I just tested it, and they work ok on my setup