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Forum: VirtualDJ Technical Support

Topic: Zendesk are really a Support?

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What happen with Zendesk? It´s really a Support or are Bots answering withs links to the Manual Link documentation??

What´s happen with acw_dj? Always ready to help or propose something
 
Posted Thu 21 Jan 21 @ 5:14 pm
ACW is still there ;-)

And its a bit of both. If you type a question you get a "bot" answer

But if you click "Contact Us" you talk directly to Support Team

 
Posted Thu 21 Jan 21 @ 7:34 pm
Rune (dj-in-norway) wrote :
ACW is still there ;-)

And its a bit of both. If you type a question you get a "bot" answer

But if you click "Contact Us" you talk directly to Support Team



Thks Bro... I Know.... but even using "Contact Us", the answers are very basic, with references to the manual. Not proposing something to do or test
Maybe is just my own bad experience, hope not for everyone.
 
Posted Mon 25 Jan 21 @ 4:02 pm
djkrlozz wrote :

Thks Bro... I Know.... but even using "Contact Us", the answers are very basic, with references to the manual. Not proposing something to do or test
Maybe is just my own bad experience, hope not for everyone.


Just opt to leave a question (ticket).
If the Support Team is only, there will be a live chat (but its not available all the time, depends on time of day and how busy)
 
Posted Mon 25 Jan 21 @ 7:02 pm


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