Forum: VirtualDJ Technical Support
(NOTE: VirtualDJ continuously updated, so many older topic on this forum are most probably already fixed in the current build)
If you need extended support, contact our Support Team.
Forum Guidelines (*) The moderators hold the rights to remove, move or modify posts.
Topic: VirtualDJ Unable to connect to internet to download temp license
Under Audio setup, VirtualDJ simply prompts "Licence needed:DJCRMX". When clicked, this offers the temp licence box and a Connect button - the connect button just closes and reopens the box.
I have tried this on two different computers, with different VDJ accounts and different internet connections.
Host files are (effectively) blank, with zero entries. One never even had VDJ installed until I downloaded 2018 and installed it, but still refused to connect for the Hercules license. VDJ is able to connect to the internet, as evinced by the auto-update on launch.
Posted Tue 25 Jun 19 @ 12:19 pm
Settings -> licenses
then press Activate LE/OEM and enter your license number
Usually found under the Controller
The license is controller specific and can only be activated once else you need a new license
Posted Tue 25 Jun 19 @ 3:08 pm
To reiterate - this is an issue with VirtualDJ 8 and 2018 not connecting for temporary licenses, not for activating OEM/Lite licenses.
Posted Thu 27 Jun 19 @ 9:50 am
Posted Thu 27 Jun 19 @ 10:02 am
I noticed there was another update this afternoon, however I'm not in a position to test the Hercules at the moment.
Posted Thu 27 Jun 19 @ 1:39 pm
Posted Fri 12 Jul 19 @ 4:53 pm
You can't re-use a 30 day trial. Once the 30 days are up, you are expected to purchase the software.
Trying out (as you say in your first post) a controller does not require a license at all. You can try it out for 10 minutes at a time as many times as you like.
Posted Fri 12 Jul 19 @ 4:59 pm
The popup/prompt is as follows:
License needed: AKAMX
"VirtualDJ is FREE to use for personal use, using a mouse and keyboard. But if you want to use it with some professional DJ equipment, you need to get a license.
We can let you use it for free for a while, but you need to connect to the Internet."
Below that is a button that says CONNECT.
This has occurred with both the Hercules and Akai AMX, on three different laptops now (two of which never had VDJ installed before) and two different accounts (one existing, one brand new).
Posted Fri 12 Jul 19 @ 5:15 pm
Chances are then, that it's a 30 day trial - but if you (or someone else) has already used that controller with VDJ before on a trial basis, you cannot re-use it.
Posted Fri 12 Jul 19 @ 5:22 pm