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Forum: VirtualDJ 8.0 Technical Support

Topic: Virtual DJ and VMS4.1 completely shutting computer down.

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rmeglioPRO InfinityMember since 2012
Every time I launch Virtual DJ with the Midi device VMJ4.1 turned on, it completely shuts my computer down. The troubleshooting steps I've tried thus far are as follows:

I have tried to boot the computer up with the midi device on and connected.

I have updated to the latest VDJ software.

The default audio device selected is the midi device.

What else can I try?
 
Posted Mon 09 Nov 15 @ 6:35 pm
PachNPRO InfinityMember since 2009
What OS are you using?
 
Posted Mon 09 Nov 15 @ 6:38 pm
rmeglioPRO InfinityMember since 2012
PachN wrote :
What OS are you using?


I am using Windows 8.
 
Posted Mon 09 Nov 15 @ 6:40 pm
PachNPRO InfinityMember since 2009
The asio driver is installied?
Please don't set the vms as default audio device.
Please change that to your built in soundcard.
 
Posted Mon 09 Nov 15 @ 6:41 pm
rmeglioPRO InfinityMember since 2012
PachN wrote :
The asio driver is installied?
Please don't set the vms as default audio device.
Please change that to your built in soundcard.


Where are the asio drivers?

It worked before, I will say this. The driers should be installed. However it only recently started to do this
 
Posted Mon 09 Nov 15 @ 6:42 pm
PachNPRO InfinityMember since 2009
Maybe something changed on your system.
Please remove and install the driver again.
You can find it on the American audio website.
 
Posted Mon 09 Nov 15 @ 6:51 pm
rmeglioPRO InfinityMember since 2012
PachN wrote :
Maybe something changed on your system.
Please remove and install the driver again.
You can find it on the American audio website.


I have found that it is also shutting the computer down if the midi board is plugged in and turned on when I start the computer up. I have attempted to reinstall the drivers and the software to no avail. The computer has also been dropped before.
 
Posted Tue 10 Nov 15 @ 8:49 pm
rmeglioPRO InfinityMember since 2012
rmeglio wrote :
PachN wrote :
Maybe something changed on your system.
Please remove and install the driver again.
You can find it on the American audio website.


I have found that it is also shutting the computer down if the midi board is plugged in and turned on when I start the computer up. I have attempted to reinstall the drivers and the software to no avail. The computer has also been dropped before.



Can I have a link to the asio software please just to make sure?
 
Posted Tue 10 Nov 15 @ 8:52 pm
You do not need to quote the post you are replying to. If there are multiple post between yours, it's OK.
 
Posted Tue 10 Nov 15 @ 10:37 pm
PachNPRO InfinityMember since 2009
 
Posted Wed 11 Nov 15 @ 10:11 am
rmeglioPRO InfinityMember since 2012
It won't stop crashing. I can't follow those steps either because the computer shuts down before it loads up if vms is plugged in.
 
Posted Thu 12 Nov 15 @ 7:06 pm
djdadPRO InfinityDevelopment ManagerMember since 2005
Try to use the Power Adapter so that its not powered by USB. If it still crashes your computer, try a different one.
If it crashes that computer too, then you need to contact with American Audio Support as probably there is hardware/circuit fault.
 
Posted Thu 12 Nov 15 @ 7:10 pm


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