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Forum: VirtualDJ 8.0 Technical Support

Topic: Virtual DJ and VMS4.1 completely shutting computer down.

This topic is old and might contain outdated or incorrect information.

Every time I launch Virtual DJ with the Midi device VMJ4.1 turned on, it completely shuts my computer down. The troubleshooting steps I've tried thus far are as follows:

I have tried to boot the computer up with the midi device on and connected.

I have updated to the latest VDJ software.

The default audio device selected is the midi device.

What else can I try?
 
Posted Mon 09 Nov 15 @ 6:35 pm
What OS are you using?
 
PachN wrote :
What OS are you using?


I am using Windows 8.
 
The asio driver is installied?
Please don't set the vms as default audio device.
Please change that to your built in soundcard.
 
PachN wrote :
The asio driver is installied?
Please don't set the vms as default audio device.
Please change that to your built in soundcard.


Where are the asio drivers?

It worked before, I will say this. The driers should be installed. However it only recently started to do this
 
Maybe something changed on your system.
Please remove and install the driver again.
You can find it on the American audio website.
 
PachN wrote :
Maybe something changed on your system.
Please remove and install the driver again.
You can find it on the American audio website.


I have found that it is also shutting the computer down if the midi board is plugged in and turned on when I start the computer up. I have attempted to reinstall the drivers and the software to no avail. The computer has also been dropped before.
 
rmeglio wrote :
PachN wrote :
Maybe something changed on your system.
Please remove and install the driver again.
You can find it on the American audio website.


I have found that it is also shutting the computer down if the midi board is plugged in and turned on when I start the computer up. I have attempted to reinstall the drivers and the software to no avail. The computer has also been dropped before.



Can I have a link to the asio software please just to make sure?
 
You do not need to quote the post you are replying to. If there are multiple post between yours, it's OK.
 
 
It won't stop crashing. I can't follow those steps either because the computer shuts down before it loads up if vms is plugged in.
 
Try to use the Power Adapter so that its not powered by USB. If it still crashes your computer, try a different one.
If it crashes that computer too, then you need to contact with American Audio Support as probably there is hardware/circuit fault.
 


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