yvesmk
About a month ago I bought a Vestax VCI-300.
I had it for about 1 day, and was found about the way it worked.
I encountered problems switching between scratch and normal modes.
So I tampered with the settings, and with the little knobs on the back of the unit that allow to change the sensitivity of the platters.
Well all bad luck together the little wheel on top of the potentiometer broke off (came off), although I turned it very gentle with a small screwdriver.
Trying to put it back on, it became even worse... the little knob (potentiometer) was pushed inside the unit. Again not applying rude force, but being very gentle.
Now not having the possibility anymore to make adjustments.
I surprised me that a unit that is designed to be used on the road is so fragile.
But I still could live with that.
Now I brought it back to the store for repare.
This is now already more than a month, and they still don't have a clue when it will be ready.
The dealer where it has been send to is URS BV in the Netherlands (so hats off for such bad support).
Excuse is that they are waiting for an IC (which is crucially for the operation of the unit) to come over from Germany.
I think the offices in Germany have been closed for two weeks due to carnival :-)
In these times of over night delivery, where you can have parts flewn in a week from the other side off the world....
As well I send an email to vestax in UK (info@vestax.com), to explain the situation, hoping to get some help from their side...
But after a week still no response.
I'm getting really frustrated and dissapointed on the service of these people.
Imagine you need this unit on a weekly basis.... with this loosy support you can't even think about it.
I'm thinking of returning the unit and getting my money back.
For now I stay with my old backup system.
For me NO MORE VESTAX!!!!! (only if they can show me the opposite, I can think about it...).
I had it for about 1 day, and was found about the way it worked.
I encountered problems switching between scratch and normal modes.
So I tampered with the settings, and with the little knobs on the back of the unit that allow to change the sensitivity of the platters.
Well all bad luck together the little wheel on top of the potentiometer broke off (came off), although I turned it very gentle with a small screwdriver.
Trying to put it back on, it became even worse... the little knob (potentiometer) was pushed inside the unit. Again not applying rude force, but being very gentle.
Now not having the possibility anymore to make adjustments.
I surprised me that a unit that is designed to be used on the road is so fragile.
But I still could live with that.
Now I brought it back to the store for repare.
This is now already more than a month, and they still don't have a clue when it will be ready.
The dealer where it has been send to is URS BV in the Netherlands (so hats off for such bad support).
Excuse is that they are waiting for an IC (which is crucially for the operation of the unit) to come over from Germany.
I think the offices in Germany have been closed for two weeks due to carnival :-)
In these times of over night delivery, where you can have parts flewn in a week from the other side off the world....
As well I send an email to vestax in UK (info@vestax.com), to explain the situation, hoping to get some help from their side...
But after a week still no response.
I'm getting really frustrated and dissapointed on the service of these people.
Imagine you need this unit on a weekly basis.... with this loosy support you can't even think about it.
I'm thinking of returning the unit and getting my money back.
For now I stay with my old backup system.
For me NO MORE VESTAX!!!!! (only if they can show me the opposite, I can think about it...).
Posted Sun 01 Mar 09 @ 8:28 am
discjockeydoc
I'm not sure if yours is an isolated incident, but it makes me glad that I didn't buy one...I was real close to going for it until I decided on the RMX because their support was rather good in my interactions with them overall, and there is a warehouse that accepts returns not far from me, making turnaround quick and painless when there is trouble :)
Posted Sun 01 Mar 09 @ 7:36 pm
giannoulopoulos
I personally have to say that VESTAX has the worst support and imagine this .... THEY
DONT ANSWER THEIR EMAILS .And i always have proof of what i say .
I have took this matter really far away and i will post all my emails as videos
on youtube and other sites.. to let people see how "big companies" treat good
paying customers,who obviously support them.We have to stop this.
Its no use supporting a "big company", when they dont feedback and support !!!
Friendly
Nick
DONT ANSWER THEIR EMAILS .And i always have proof of what i say .
I have took this matter really far away and i will post all my emails as videos
on youtube and other sites.. to let people see how "big companies" treat good
paying customers,who obviously support them.We have to stop this.
Its no use supporting a "big company", when they dont feedback and support !!!
Friendly
Nick
Posted Tue 03 Mar 09 @ 5:19 am
yvesmk
Surprising, today I received an email from Vestax (send a complaint to Vestax Japan (UK hasn't answered untill now) -> rerouted to Germany) telling me that they will contact the distibutor and see to it, that the unit get's returned immediately.
Untill now, no news :-)
I'm curious and how fast things will go.
Keep you posted.
Untill now, no news :-)
I'm curious and how fast things will go.
Keep you posted.
Posted Tue 03 Mar 09 @ 8:58 am
giannoulopoulos
I am surpised too... So if we estimate with mathematical terms
perhaps they might answer to me also .... after 1 month !!!
I have made quite a big research about Vestax.
When the time will come.
Everybody will soon realize what Vestax really is...
Regards
Nick
perhaps they might answer to me also .... after 1 month !!!
I have made quite a big research about Vestax.
When the time will come.
Everybody will soon realize what Vestax really is...
Regards
Nick
Posted Tue 03 Mar 09 @ 12:12 pm
giannoulopoulos
Still counting.... days...
Lets see when we get to a month.
Hahahahahahaha.
Seriously, can we find another way to communicate with Vestax ?
Today i have discovered something .... DOES ANYONE WANNA KNOW ?
"from some...people...was told that vestax is trying to work with 3rd party dj-software companies
because as vestax told them.... -WE ARE LOSING CUSTOMERS.WE NEED MORE PARTNERS.-"
Does anyone has to say something about that ?
Waiting for your opinion and comments , people / pro-djs
Nick
Lets see when we get to a month.
Hahahahahahaha.
Seriously, can we find another way to communicate with Vestax ?
Today i have discovered something .... DOES ANYONE WANNA KNOW ?
"from some...people...was told that vestax is trying to work with 3rd party dj-software companies
because as vestax told them.... -WE ARE LOSING CUSTOMERS.WE NEED MORE PARTNERS.-"
Does anyone has to say something about that ?
Waiting for your opinion and comments , people / pro-djs
Nick
Posted Wed 04 Mar 09 @ 12:58 pm
mp3jrick
giannoulopoulos wrote :
"from some...people...was told that vestax is trying to work with 3rd party dj-software companies
because as vestax told them.... -WE ARE LOSING CUSTOMERS.WE NEED MORE PARTNERS.-"
Nick
"from some...people...was told that vestax is trying to work with 3rd party dj-software companies
because as vestax told them.... -WE ARE LOSING CUSTOMERS.WE NEED MORE PARTNERS.-"
Nick
This is nothing new Nick, all hardware companies do this.
If that toy doesn't do something all by itself, what good is it?
So, they bundle software, ours, traktor, pcdj, whatever.
Fact is, working in support is not an easy task, even more frustrating when the answer is not obvious and tickets pile up.
We used to have a 2 week turnaround for tickets way back when.
Anyway, I feel the pain, but sharing it and using this forum and various threads to vent is not exactly what we had in mind for our forum to be used for.
Certainly is there is something associated with the software this is the place to vent, good bad or otherwise.
The time may come that these types of threads get moderated.
Atomix as a company can not have other companies bashed on our forum.
On a positive note, think positive, better things will come your way.
Posted Wed 04 Mar 09 @ 3:25 pm
giannoulopoulos
mp3jrick wrote :
This is nothing new Nick, all hardware companies do this.
If that toy doesn't do something all by itself, what good is it?
So, they bundle software, ours, traktor, pcdj, whatever.
Fact is, working in support is not an easy task, even more frustrating when the answer is not obvious and tickets pile up.
We used to have a 2 week turnaround for tickets way back when.
Anyway, I feel the pain, but sharing it and using this forum and various threads to vent is not exactly what we had in mind for our forum to be used for.
Certainly is there is something associated with the software this is the place to vent, good bad or otherwise.
The time may come that these types of threads get moderated.
Atomix as a company can not have other companies bashed on our forum.
On a positive note, think positive, better things will come your way.
giannoulopoulos wrote :
"from some...people...was told that vestax is trying to work with 3rd party dj-software companies
because as vestax told them.... -WE ARE LOSING CUSTOMERS.WE NEED MORE PARTNERS.-"
Nick
"from some...people...was told that vestax is trying to work with 3rd party dj-software companies
because as vestax told them.... -WE ARE LOSING CUSTOMERS.WE NEED MORE PARTNERS.-"
Nick
This is nothing new Nick, all hardware companies do this.
If that toy doesn't do something all by itself, what good is it?
So, they bundle software, ours, traktor, pcdj, whatever.
Fact is, working in support is not an easy task, even more frustrating when the answer is not obvious and tickets pile up.
We used to have a 2 week turnaround for tickets way back when.
Anyway, I feel the pain, but sharing it and using this forum and various threads to vent is not exactly what we had in mind for our forum to be used for.
Certainly is there is something associated with the software this is the place to vent, good bad or otherwise.
The time may come that these types of threads get moderated.
Atomix as a company can not have other companies bashed on our forum.
On a positive note, think positive, better things will come your way.
I agree .
Thank you
Regards
Nick
Posted Thu 05 Mar 09 @ 5:47 am
yvesmk
still no news on the repair of my vci-300, curious if it will ever get back!
But now browsing at the vestax site brought me to this:
http://ci.vestax.com/en/topics/detail.php?id=10
Please adjust the touch sensor sensitivity before using VCI-100/VCI-300.
Adjust sensitivity
Power ON VCI.
"TOUCH SENSOR LEVEL" is adjusted by handling the driver.
NOTICE：Please use small size driver.
When the switch is strongly turned, the switch might be damaged.
Seems like exactly the same thing happened to my unit.
Feels like already a lot of units came back with the same defect, otherwise they wouldn't mention so explicitly to use a small driver and that it can break off.
Strange enough I used a small size driver and turned it gently....
But now browsing at the vestax site brought me to this:
http://ci.vestax.com/en/topics/detail.php?id=10
Please adjust the touch sensor sensitivity before using VCI-100/VCI-300.
Adjust sensitivity
Power ON VCI.
"TOUCH SENSOR LEVEL" is adjusted by handling the driver.
NOTICE：Please use small size driver.
When the switch is strongly turned, the switch might be damaged.
Seems like exactly the same thing happened to my unit.
Feels like already a lot of units came back with the same defect, otherwise they wouldn't mention so explicitly to use a small driver and that it can break off.
Strange enough I used a small size driver and turned it gently....
Posted Fri 06 Mar 09 @ 4:01 pm
giannoulopoulos
They shouldnt create a sooooo delicate unit i suppose.
I had the same experience with the right side and fixed it
my self. It was not properly connected and assembled so
i had to do it myself.Even though i have guarantee.
Never mind though,since i needed so much to have a
good controller without any problems either hardware
or either software side, i had to buy another controller.
Now i am using dn-hc4500 .Its just so amazing with
vdj + jpboggis mapper. My work is done.
I am sorry to say,but Serato Itch and Vestax still need
improvements... many improvements.And then they should
start selling out in the market.
But ......"they know better" .Right ?
Regards
Nick
I had the same experience with the right side and fixed it
my self. It was not properly connected and assembled so
i had to do it myself.Even though i have guarantee.
Never mind though,since i needed so much to have a
good controller without any problems either hardware
or either software side, i had to buy another controller.
Now i am using dn-hc4500 .Its just so amazing with
vdj + jpboggis mapper. My work is done.
I am sorry to say,but Serato Itch and Vestax still need
improvements... many improvements.And then they should
start selling out in the market.
But ......"they know better" .Right ?
Regards
Nick
Posted Sat 07 Mar 09 @ 4:43 pm
yvesmk
status update....
Still no news, and even worse.
The shop owner doesn't have a clue when the unit will be back.
Contacted the distributor (URS BV in the Netherlands) last friday, they promised to get me feedback from the service center.
They did recall that Vestax Japan contacted them to inform about the status, but not much of a help apparently.
But untill today I haven't seen any communication.
Not even an email telling me that they still don't have ea clue.
Excuse is that after all they can't do much about it :-) as they tell me... yeah what about customer service?
I must say if I kept on delivering software or projects with this kind of communication, estimates, customer oriented approach, I would have been kicked out for a long time.....
Get your act together Vestax and service center, distributor channels !
Still no news, and even worse.
The shop owner doesn't have a clue when the unit will be back.
Contacted the distributor (URS BV in the Netherlands) last friday, they promised to get me feedback from the service center.
They did recall that Vestax Japan contacted them to inform about the status, but not much of a help apparently.
But untill today I haven't seen any communication.
Not even an email telling me that they still don't have ea clue.
Excuse is that after all they can't do much about it :-) as they tell me... yeah what about customer service?
I must say if I kept on delivering software or projects with this kind of communication, estimates, customer oriented approach, I would have been kicked out for a long time.....
Get your act together Vestax and service center, distributor channels !
Posted Mon 16 Mar 09 @ 3:35 pm
sirkitbreaker
you know i had the same issue. called vestax USA and they told me NOT to deal with the store and they sent me a new vci-300 and a pair of headphone for the trouble.
so i dont think its vestax but how where you purchased it is handling the situation
so i dont think its vestax but how where you purchased it is handling the situation
Posted Thu 23 Apr 09 @ 10:01 am
yvesmk
hmm, nice to hear. But Vestax Germany told me they would fix it immediately.... it took another month before I had a solution.
In the end I just gave the shop the choice to give my money back or take care I had it delivered to my home next day, because I was fed up.
Then he called me up, telling me that he arrange a brand new one.
Asked him to keep me informed when he shipped it.
Never heard from the guy since then, but in the mean time a brand new vci-300 was delivered.
And surprisingly, the buttons that broke off on the back of the unit, now are from a different type.
So I think they must have had several issues with the knobd, otherwise they wouldn't have changed the type of knobs.
After a long period of persistence, I finally have a working vci-300.
Now only waiting for good support from vdj for the controller, so we have the midi feedback that lights up the buttons to indicate their state.
In the end I just gave the shop the choice to give my money back or take care I had it delivered to my home next day, because I was fed up.
Then he called me up, telling me that he arrange a brand new one.
Asked him to keep me informed when he shipped it.
Never heard from the guy since then, but in the mean time a brand new vci-300 was delivered.
And surprisingly, the buttons that broke off on the back of the unit, now are from a different type.
So I think they must have had several issues with the knobd, otherwise they wouldn't have changed the type of knobs.
After a long period of persistence, I finally have a working vci-300.
Now only waiting for good support from vdj for the controller, so we have the midi feedback that lights up the buttons to indicate their state.
Posted Fri 01 May 09 @ 12:54 pm
sirkitbreaker
i think vestax germanany was just under the 'i have nothing to send you' the supply is short on these units so they send all thiers out to distribution centers so vestax has none between shipments.
Posted Fri 01 May 09 @ 2:23 pm