Quick Sign In:  

Forum: VirtualDJ Technical Support

Topic: No screens SC5000 - Page: 1

This part of topic is old and might contain outdated or incorrect information

So I just updated and hooked up a brand new set of SC5000’s

I can control VDJ but no screens

How do I get them to work please??



That’s all it shows me
 
Posted Sat 03 Oct 20 @ 12:23 am
Works with SDJ so it’s definitely a VDJ problem.

And yeah I know it’s friday night but can anyone help me??

 
Posted Sat 03 Oct 20 @ 12:47 am
So much for plug n play 🤦🏾‍♂️
 
Posted Sat 03 Oct 20 @ 1:38 am
NicotuxHome userMember since 2014
It look like there are problems with VirtualDJ addon site or relay (at least europe) : preview pictures not loading for days, upload refresh missing, addons not updatable, addons not downloadable... sometimes all is ok, most of the time pictures fail to load
did you try to manually download dedicated controller skin ? (should be done automatically ... but ... plug n play ^^ )
 
Posted Sat 03 Oct 20 @ 2:09 am
Yeah I tried everything I could think of but my gigs about to start so I just grabbed my SR.

I’ll deal with it tomorrow hopefully 🤙🏾

Thanks tho
 
Posted Sat 03 Oct 20 @ 2:22 am
djdadPRO InfinityDevelopment ManagerMember since 2005
Perhaps you re trying with 10.13 and earlier ?
 
Posted Sat 03 Oct 20 @ 11:32 am
10.12

Do I need to update the OS??
 
Posted Sat 03 Oct 20 @ 11:59 am
Ok fixed, updated to 10.15 and everything is good 👌🏾
 
Posted Sat 03 Oct 20 @ 1:43 pm
So after updating now Engine Prime wont open because it’s not compatible 🤦🏾‍♂️

So if anyone else runs into this don’t update yet because engine prime does not support Catalina .....
 
Posted Mon 05 Oct 20 @ 2:45 pm
Version 1.3.4 does, apparently. There's also a 1.6 beta you could try.

[later] A quick search of The Denon DJ forum shows at least one person running EP 1.5 on Catalina. Are you sure it's not just the over zealous Apple security?
 
Posted Mon 05 Oct 20 @ 3:04 pm
Doesn’t on my Mac and I didn’t see a 1.6 in the download section on the Denon? Got a link??
 
Posted Mon 05 Oct 20 @ 3:08 pm
Click here for Denon DJ forum link to beta download.
 
Posted Mon 05 Oct 20 @ 3:11 pm
Alright cool, definitely gonna check this out when I get home. Thanks for the link.

And I gotta say, these decks are so nice!! These will make none video gigs a breeze!! Just grab some SD cards and go, no more laptop 🤙🏾
 
Posted Mon 05 Oct 20 @ 3:41 pm
@Groovin,

While your here, can you help me with figuring out how to Connect to 5000 to a private WiFi network?

I tried searching but couldn’t find anything that helped me.

 
Posted Mon 05 Oct 20 @ 3:53 pm
A private one? What do you mean exactly?

I've connected my Prime 4 to my wifi network at home quite easily.
 
Posted Mon 05 Oct 20 @ 4:06 pm
So at home my network is private meaning you have to go in and type in the name of the network and then the password to connect.

Otherwise if you walk into my house it’s like I don’t even have Wi-Fi because it won’t show up in your list of available connection points.

Does that make more sense?
 
Posted Mon 05 Oct 20 @ 4:12 pm
Oh so the SSID is hidden? In that case, you'll probably have to enable it briefly so the SC5000s can see it, and show it on screen for you to select.

Once you've selected it and entered the key, so the units have access, presumably then you should be able to hide the SSID again.

Give it a try...
 
Posted Mon 05 Oct 20 @ 4:23 pm
Well I tried the beta and the other version and neither open up on my Mac
 
Posted Mon 05 Oct 20 @ 9:30 pm
Did you see my earlier comment (the post before your picture)?
 
Posted Mon 05 Oct 20 @ 9:48 pm
Yes I read that and my security feature is turned off, I can download and open any program (supposedly anywaysa)

So the beta won’t open, 1.5 won’t open and 1.3.4 won’t open.

I’ve asked for help on the Denon forums so fingers crossed 🤞🏾 someone can help or else I might as well send these players back 🤷🏾‍♂️
 
Posted Mon 05 Oct 20 @ 11:23 pm
87%