I have paid for my subsciption, but the license is not availble on my account. I have tried getting a hold of someone and no help. I am very frustrated and would either like a number to call or some technical help asap.
Posted Sat 16 Sep 17 @ 5:23 pm
groovindj
user16420403 wrote :
I have paid for my subsciption
What subscription?
VDJ Pro? Content Unlimited audio? Video? Karaoke?
Posted Sat 16 Sep 17 @ 6:10 pm
cajundj
Having the same problem using virtuald 8 controller
Posted Mon 18 Sep 17 @ 5:30 pm
djdad
user16420403 wrote :
I have paid for my subsciption, but the license is not availble on my account. I have tried getting a hold of someone and no help. I am very frustrated and would either like a number to call or some technical help asap.
We don't see any purchase under the email of this Account. Either your payment is on hold or denied, or purchased under a different email.
Please contact Support to get further details
Posted Tue 19 Sep 17 @ 10:06 am
djdad
cajundj wrote :
Having the same problem using virtuald 8 controller
If you login within VirtualDJ 8 with the same account credentials as you use in this website, dont you see your License in the VirtualDJ -->Settings-->LICENSES tab under Licenses ?
Posted Tue 19 Sep 17 @ 10:08 am
cajundj
it shows my license is there
Posted Tue 19 Sep 17 @ 8:40 pm
groovindj
You said that you had the same problem as the first poster, and his problem was his license not showing.
Yours is showing, so what's your issue?
Yours is showing, so what's your issue?
Posted Tue 19 Sep 17 @ 8:57 pm
cajundj
its showing I need one,it has caution symbols by each deck in config.
Posted Tue 19 Sep 17 @ 10:11 pm
wickedmix
choose correct audio config for your controller hit its special icon in the audio config page :-)
Posted Tue 19 Sep 17 @ 11:20 pm
cajundj
just tried,still a problem
Posted Tue 19 Sep 17 @ 11:43 pm
djdad
@cajundj Please post here a screenshot of your VirtualDJ Audio Setup
Posted Wed 20 Sep 17 @ 1:31 am
cajundj
got the license back,thank you
Posted Wed 20 Sep 17 @ 9:24 pm