djmagicmoments
I was just wondering why there have been a ton of freeze and crash reports posted on Mac machines without any real acknowledgments from the developers?
By acknowledgement, I mean, no questions asked to help solve the issues.
Guys, if we can help you solve the numerous issues happening on the Mac side, let us know. We are glad to help reproduce and report any details you may need.
I know that there are other major issues happening (BPM's, Beat Display, Automix, etc) but please let us help in any way to get you the information you need to solve these problems.
We are ALL very glad to help! Again, thank you for your constant efforts to make this right.
By acknowledgement, I mean, no questions asked to help solve the issues.
Guys, if we can help you solve the numerous issues happening on the Mac side, let us know. We are glad to help reproduce and report any details you may need.
I know that there are other major issues happening (BPM's, Beat Display, Automix, etc) but please let us help in any way to get you the information you need to solve these problems.
We are ALL very glad to help! Again, thank you for your constant efforts to make this right.
Posted Thu 12 Jun 14 @ 7:44 am
djdad
Crash reports get automatically uploaded on our servers from both Windows and Mac computers. So the Team gets all the data. If there is something additional required, be sure the Team will ask ;)
Posted Thu 12 Jun 14 @ 4:12 pm
djmagicmoments
Very nice... that would have been great to know, since many of us posted our crash reports...
Hopefully we have a new version for the weekend...
Thanks for the update!
Hopefully we have a new version for the weekend...
Thanks for the update!
Posted Thu 12 Jun 14 @ 7:49 pm
rlove
djdad wrote :
Crash reports get automatically uploaded on our servers from both Windows and Mac computers. So the Team gets all the data. If there is something additional required, be sure the Team will ask ;)
That's not necessarily true... There's been a number of crashes on my laptops that are not regularly connected to the Internet. When they are not connected, the crash dumps are written, however they are never sent. (I've confirmed this by watching the network traffic on the laptops and how they interact with your servers via Wireshark.) I found that crashes are only sent if there's active connections to the Internet at the time of the crash.
Posted Thu 12 Jun 14 @ 9:46 pm
PachN
Ah, you saved me a little work.
Had that on my to-do list, just of curiosity.
Because I was expecting exactly what you described.
Had that on my to-do list, just of curiosity.
Because I was expecting exactly what you described.
Posted Fri 13 Jun 14 @ 3:44 am
djmagicmoments
Oh Darn... and my gig machines are NEVER connected to the internet. So, that means that you are NEVER getting my crash reports.
Posted Fri 13 Jun 14 @ 8:06 am
RobRoy
recently did a feature request for that issue
Posted Fri 13 Jun 14 @ 8:33 am
rlove
It's very surprising that they don't have a plan in place for this. If the software crashes and there is no connection, the logs should be packaged (compressed to a .zip), and then perhaps a dialog requesting you please send the file (showing it's path) to crashreports@virtualdj.com to be reviewed and analyzed.
It appears that Atomix made too many assumptions in the design.
It appears that Atomix made too many assumptions in the design.
Posted Fri 13 Jun 14 @ 11:19 am