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Forum: VirtualDJ Technical Support

Topic: GUI freeze on 64-bit version on one of my laptops
A few weeks ago (maybe a bit more) the GUI started freezing in my VDJ2021 (so in the last few builds) whenever I click a drop-down
It doesn't do it when using the 32-bit version
I guess it's a windows issue - but I haven't been able to figure it out...
Any Ideas?
 

Posted Fri 12 Mar 21 @ 2:39 pm
AdionPRO InfinityCTOMember since 2006
Also other right-click menus?
Opening other dialogs is not affected?
 

Posted Fri 12 Mar 21 @ 2:44 pm
Yes, sorry
They are actually all affected in VDJ2021
 

Posted Fri 12 Mar 21 @ 2:52 pm
NicotuxHome userMember since 2014
Reported... with some Intel CPUs models with intel Graphic (any generation starting with 4th up to 10th)
what is strange is : change CPU model with another Compatible one (same everything, MB, windows, ...) and everything is working. Put the CPU on a working config VDJ stops to work
I have one i5 gen 4 like this.
Only drop downs are affected (and password input page is blurry) in recent skins (many old ones are not affected)
workaround when possible : totally disable Intel Graphic
Nothing old or recent drivers fixed this (only default M$ seems to work, but slowly and features missing - specialy multiscreen)
really strange
 

Posted Fri 12 Mar 21 @ 9:56 pm
AdionPRO InfinityCTOMember since 2006
@klaus: You also checked if useLowPowerGPU setting makes a difference then?
 

Posted Sat 13 Mar 21 @ 6:11 am
Adion wrote :
@klaus: You also checked if useLowPowerGPU setting makes a difference then?


It doesn't matter which setting I have in useLowPowerGPU
It also doesn't matter if I have mathEngine disabled

I'll try updating the 32 bit version to current public build, and see if that then also gets the issue
EDIT: No, even with the 32-bit version updated to b6334 (running on the same laptop as the 64-bit version, sharing settings and database) I don't see the issue
 

Posted Sat 13 Mar 21 @ 9:43 am
Just found that it's the same with broadcasting
If I use my 32-bit VDJ I can videobroadcast to twitch and mixcloud
If I do the same with the 64 bit version it never connects
But if I then go back to a pre-2021 build, but still a 64-bit one, it works. No more GUI freeze and broadcasting works fine

So it seems to be a bigger problem than just GUI freeze
 

Posted Mon 05 Apr 21 @ 3:38 pm
AdionPRO InfinityCTOMember since 2006
mathEngine makes any difference then?

Otherwise possible to narrow down the build it broke?
 

Posted Mon 05 Apr 21 @ 4:13 pm
No it makes no difference if mathEngine is enabled
The last 64-bit v2020 b5874 works. No GUI freezes and I can video broadcast
The first 64-bit v2021 b5918 has the issues. Small GUI freezes on drop-downs, and and video broadcast can't connect (it just says "connecting" forever)
This is the laptop I test it on
 

Posted Mon 05 Apr 21 @ 4:24 pm
New info!

Video broadcasting does work in VDJ2021 - it just takes a long time to connect

The 32-bit version: Connect/start time about 4 sec
The last 64-bit v2020 b5874: Connect/start time about 4 sec
The current 64-bit v2021: Connect/start time about 124 sec

Tested on MixCloud, but Twitch seems to be about the same
Is there some kind of 2 min retry that could explain it?
 

Posted Wed 07 Apr 21 @ 8:39 am
AdionPRO InfinityCTOMember since 2006
Could you try useDXVA off?
 

Posted Wed 07 Apr 21 @ 12:53 pm
Adion wrote :
Could you try useDXVA off?

On or off gives me the same result

 

Posted Wed 07 Apr 21 @ 1:06 pm
AdionPRO InfinityCTOMember since 2006
Did you enable the video output already before trying to connect?
 

Posted Wed 07 Apr 21 @ 1:15 pm
I don't see any difference between starting the broadcast with the video window open or closed, or with a track playing or not playing
 

Posted Wed 07 Apr 21 @ 9:47 pm
Related:
Strange issue last night with last updated version.
Video window, brings up over interface window, flicks a lot and can’t close it.
Never happened this before.
Finally, interface freezes, sound continue working, and controller continue responding.
Now I go back to more stable version.
Cpu with i7 7700hq and 16gb of ram (no dedicated GPU, no Stem active).
 

Posted 13 hours ago