Forum: VirtualDJ Technical Support

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Topic: recover account with no access to email
I have no alternatives to recover my account but I can give enough evidence to support that I am the owner of the account, I have the associated email user, I have the credit card used to make the transaction. I've contacted support 3 times via email but they just ignore me.
I need to get support quickly, I've been waiting for a clear answer for several weeks. I am angry with the sporote service via email, I need someone to contact me who is really willing to help me recover my account, either by changing my email or associating my account to a social network.

Posted Thu 19 Nov 20 @ 12:05 am
Doubt the support ignored you ;-) that doesnt sound right..
The support is very good team of guys

Click "Contact Support" here:
https://www.virtualdj.com/help/

Posted Thu 19 Nov 20 @ 12:11 am
Doubt the support ignored you ;-) that doesnt sound right..
The support is very good team of guys

Click "Contact Support" here:
https://www.virtualdj.com/help/

Do you have any email or phone number, I speak English and Spanish, I could not find it.

Posted Sat 21 Nov 20 @ 1:05 am
user22957339 wrote :


Do you have any email or phone number, I speak English and Spanish, I could not find it.



Just contact support. The support has Spanish speaking customer agents.

And when you create a support ticket, its automatically created an email correspondence where the agent will reply to you via email as well as ticket.
And you can also then write back again via email (or ticket)

Posted Sat 21 Nov 20 @ 1:12 am