Forum: VirtualDJ Technical Support

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Topic: Virtual DJ 2020 Freeze problem
When I mix the half of my dj set suddenly freezes and I can not do anything but the song still goes and I can not do absolutely anything I have to turn off the program in the task manager. And whenever I install the program I install 32 bit version but I need 64 bit version

what can I do?

Posted Sun 29 Sep 19 @ 12:01 pm
Having this issue also. It started when i upgraded to IOS Catalina. Please help!!

Posted Wed 16 Oct 19 @ 1:46 pm
bmdiscos wrote :
Having this issue also. It started when i upgraded to IOS Catalina. Please help!!
http://www.virtualdj.com/download/build.html

Posted Wed 16 Oct 19 @ 4:49 pm
Absolute life saver!!! Thanks LOCO JESUS DJ ;)

Posted Wed 16 Oct 19 @ 9:20 pm
Every time I begin a mix virtual dj2020 freezes sticking!!! I uninstalled and reinstalled... Same issue. Support please!!!

Posted Fri 08 Nov 19 @ 9:58 pm
The same thing is happening to me. The music will keep playing but I'm unable to search for a new song. If I restart, it works again for a while. Any suggestions?

Posted Fri 29 Nov 19 @ 4:09 pm
Zoom DJsPRO SubscriberMember since 2009
All my online features stop as soon as it decides to cut connection. My laptop is connected to the internet constantly but VDJ just cut it's connection.

Then all it says is "downloading" till I restart it.

Extremely annoying, seeing as I can't access any of my pools that I'm paying a subscription fee for.

Posted Fri 29 Nov 19 @ 9:18 pm
I am having the same "freezing" issue, then it crashes. Messy version. Help please or can I wind it back to previous version?

Posted Wed 12 Feb 20 @ 3:46 am
Same freezing issue here. Not sure if it started with Catalina or the 2020 version of VDJ but it's driving me nuts.

Posted Fri 14 Feb 20 @ 9:08 am
Dear Virtual DJ. I am having a few problems with you software. Little background - I am a resident DJ, using a MacBook Pro with Catalina. First BIG PROBLEM: What the heck is this issue with VDJ and iCloud? Before you ask, I do not log out of iCloud, but still, when I shut the VDJ program, and log back in, I loose ALL of my cue points. Now, your techs are saying it is a a Apple issue, I see this differently. Why not offer a means to save all information through VDJ, similar to a save button within VDJ of sorts. Your program is making my professional life difficult. Oh, by the way, when I asked your tech for a solution, he/she told me to look it up in GOOGLE! Great support. Please come up a fix. I am not the only one with this problem.

PROBLEM TWO: On MAC, VDJ program jumps around/jittery and freezes in the middle of sets! What the hell?! You all also know that this is a problem, but yet offer no tangible solution.

Yes, I am using the most updated version. Yes, I have to several times with your online techs. Also, have all conversations saved in email if you need a copy of the chat.


Posted 7 days ago @ 7:56 am
user20595301 wrote :
Why not offer a means to save all information through VDJ, similar to a save button within VDJ of sorts.

If you mean temp cue (just clicking the cue button), it's because it's temp

If you mean hot cues (and mix points, and colors and other track related info:
Because VDJ already does it automatically. You can't avoid it -VDJ always saves

Hotcues, bpms, and all other pr track information goes into/documents/virtualdj/database.xml file - if you are using an external drive it makes a database.xml file on the drive with the same purpose
The program settings goes into the /documents/virtualdj/settings.xml file

The only reason why it will not save is if it does't have the file rights to the files mentioned above - and those kind of file rights problems are indeed often seen on Apple/Macs. So the operating system is the place to fix it


Posted 7 days ago @ 8:21 am