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Forum: VirtualDJ Technical Support

Topic: Content Unlimited Cant Find Songs When logged in

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PBIZZLEHome userMember since 2017
I bought a content unlimited license and when I log into my account I can not find many songs once I actually log in. Any one else have this issue? I can log into version 7 and find the song same song. Specific song example Outkast Hey Ya.
 
Posted Mon 08 May 17 @ 4:34 pm
SBDJPRO Infinity Member since 2006
Whether the result appears in VDJ7 or not is not a reliable test due to it being an older version that is no longer updated as requirements change.

If you're using VDJ8 and you can't get a result for a particular search then it means that it's not available in your catalog I'm afraid.

Most online catalogs have regional restrictions that will be applied.
 
Posted Mon 08 May 17 @ 5:05 pm
PBIZZLEHome userMember since 2017
So why does it show up when I am logged out and I do a search in version 8?
 
Posted Mon 08 May 17 @ 9:15 pm
PBIZZLE wrote :
So why does it show up when I am logged out and I do a search in version 8?


This is what I get when searching for Hey Ya using CU iDJPool (the original one)
I'm doing the search from Denmark


Maybe your search settings are wrong, or there is something different about your specific region...
 
Posted Tue 09 May 17 @ 6:02 am
PBIZZLE wrote :
So why does it show up when I am logged out and I do a search in version 8?


Because you can also search in CU when you don't have a subscription (or if you're not logged in). You can even play a song, but it will stop after 30 seconds...
 
Posted Tue 09 May 17 @ 8:12 am
PBIZZLEHome userMember since 2017
I do have a CU subscription. Yeah somethings weird I have VPN I've tired a couple servers over in Europe with no change. I noticed this message in my email even though I know the payment went through reaching out to support again.



We wanted to let you know we are having difficulty processing your order. If you have not received your Content Unlimited confirmation email(s), your order has not been completed successfully. We value your business and wish for you to return in order to successfully complete your purchase.

To resolve the issue, please come back to the Atomix Productions portal page and re-select the product you wish to order. You may want to pay special attention to the payment information in your order to confirm it is correct and current - or perhaps use an alternate credit card.


Please disregard this message if you feel it is in error.


Thank you for shopping at Atomix Productions.
 
Posted Tue 09 May 17 @ 11:50 pm
SBDJPRO Infinity Member since 2006
PBIZZLE wrote :
Yeah somethings weird I have VPN I've tired a couple servers over in Europe with no change


Using a VPN like that won't get around regional catalog restrictions with ContentUnlimited.
 
Posted Wed 10 May 17 @ 9:58 am
PBIZZLEHome userMember since 2017
Where are the regional settings set then? Anybody in the US able to find Outkast Hey Ya or Michael Jackson Billie Jean I practically cant find a single song when logged in.
 
Posted Wed 10 May 17 @ 12:48 pm
PBIZZLEHome userMember since 2017
 
Posted Wed 10 May 17 @ 12:52 pm
I guess it is a regional thing, because I don't get either of those tracks here. It does not affect me because I own these popular tracks.
 
Posted Wed 10 May 17 @ 7:40 pm
Probably regional then indeed, I can find (and play) both songs in CU over here.
 
Posted Wed 10 May 17 @ 8:55 pm
yourlive wrote :
Probably regional then indeed, I can find (and play) both songs in CU over here.


I can too (in Denmark)
 
Posted Thu 11 May 17 @ 12:34 pm


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