vb2201
Updated drivers....Registered on the website and downloaded updated software.... Drivers are properly installed...
Plan on returning if not able to fix by tomorrow...
Plan on returning if not able to fix by tomorrow...
Posted Tue 07 Sep 10 @ 5:21 pm
mp3jrick
If the controller is not detected, the drivers are not installed properly.
This can be tricky as windows over rides the install with messages to install or automatically installs audio drivers.
Make sure you do the install exactly following the prompts, ignoring the windows warnings and plugging in when prompted to the same usb each time.
This can be tricky as windows over rides the install with messages to install or automatically installs audio drivers.
Make sure you do the install exactly following the prompts, ignoring the windows warnings and plugging in when prompted to the same usb each time.
Posted Tue 07 Sep 10 @ 5:26 pm
vb2201
When I look at device manager I see under "Sound, video, and game controllers"
"Hercules DJ Control Steel Bulk"
"Hercules DJ Control Steel MIDI"
Is there anything besides this that should be present?
"Hercules DJ Control Steel Bulk"
"Hercules DJ Control Steel MIDI"
Is there anything besides this that should be present?
Posted Tue 07 Sep 10 @ 5:29 pm
vb2201
Oh and the controller works 100% with the trial version
Posted Tue 07 Sep 10 @ 5:54 pm
mp3jrick
The code in the trial and pro version picks up the console automatically.
If you do not install the proper drivers for the device, or they are installed incorrectly generating these errors, this will happen with the le version.
Please repeat the process.
If you do not install the proper drivers for the device, or they are installed incorrectly generating these errors, this will happen with the le version.
Please repeat the process.
Posted Tue 07 Sep 10 @ 6:02 pm
gkralex
i have the same problem. the controller works fine with the trial version but with the le edition it says controller not found unplug and plug back in
Posted Sat 11 Sep 10 @ 5:24 am
tddj11
I have the same problem and I get a message about the windows logo and do I want to continue. It keeps happening over and over. Any ideas. Also has ! next to controller in device manager.
Posted Mon 08 Nov 10 @ 10:55 pm
DJ Phatso
As mentioned by MP3Rick, proceed to the installation of the latest driver, strictly following this procedure:
http://ts.hercules.com/download/sound/txt/DJ_Series_INSTALLATION_PC_EN.pdf
http://ts.hercules.com/download/sound/txt/DJ_Series_INSTALLATION_PC_EN.pdf
Posted Tue 09 Nov 10 @ 6:07 am
Mannyfaces
I'm having this exact problem. I have followed the installation instructions to a T every time I've tried to install the drivers to no avail. The controller works perfectly on other computers.
With controller unplugged
1. Run latest driver installation package as administrator
2. Step through installation process as described in tech support documentation.
3. Plug n controller when prompted and click next, ignoring windows driver installation notifications.
4. Hercules icon appears in system tray with red "X". No controller detected.
5. Open device manager, Bulk Drivers and Steel drivers appear with yellow "!" and display Code 10 when properties are viewed
Are there any further steps to be taken to resolve this? I have also tried restarting the USB controllers from the device manager several times. Swapped between three known-good USB cables and attempted on all ports (front and back panel). Other USB accessories function as expected.
System information:
Time of this report: 8/5/2013, 17:41:39
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7721
BIOS: BIOS Date: 05/02/13 18:05:23 Ver: 04.06.05
Processor: AMD A4-4000 APU with Radeon(tm) HD Graphics (2 CPUs), ~3.0GHz
Memory: 2048MB RAM
Available OS Memory: 1490MB RAM
Page File: 638MB used, 2341MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
With controller unplugged
1. Run latest driver installation package as administrator
2. Step through installation process as described in tech support documentation.
3. Plug n controller when prompted and click next, ignoring windows driver installation notifications.
4. Hercules icon appears in system tray with red "X". No controller detected.
5. Open device manager, Bulk Drivers and Steel drivers appear with yellow "!" and display Code 10 when properties are viewed
Are there any further steps to be taken to resolve this? I have also tried restarting the USB controllers from the device manager several times. Swapped between three known-good USB cables and attempted on all ports (front and back panel). Other USB accessories function as expected.
System information:
Time of this report: 8/5/2013, 17:41:39
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7721
BIOS: BIOS Date: 05/02/13 18:05:23 Ver: 04.06.05
Processor: AMD A4-4000 APU with Radeon(tm) HD Graphics (2 CPUs), ~3.0GHz
Memory: 2048MB RAM
Available OS Memory: 1490MB RAM
Page File: 638MB used, 2341MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
Posted Mon 05 Aug 13 @ 7:44 pm
groovindj
You really shouldn't have dug up a three year old thread, and stuck your message at the end of it.
If you're having issues with a Hercules controller, then your first port of call should be Hercules support. Your issue is not with Virtual DJ.
If you're having issues with a Hercules controller, then your first port of call should be Hercules support. Your issue is not with Virtual DJ.
Posted Tue 06 Aug 13 @ 1:42 am