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Forum: VirtualDJ Technical Support

Topic: New fresh install Win10 & VDJ crash

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NicotuxHome userMember since 2014
new fresh install of Windows 10 64 (familly B2004) HP ENVY 750-111 Desktop Computer
Intel Core i5-6400 Integrated Intel HD Graphics 530 (GT2), ram 8 GB, hdd 2TB,
Codec audio : ALC3863-CG
2 full HD displays screens

latest intel drivers, good updated realtek drivers with bang & olufsen 5.1
both intel & b&o managers working fine,

everything fine installing both VDJ2020 (b6106 32bit) & VDJ 2021 (b6106 64bit)
default everything (new fresh install first test)
works flawly until rightclick on main video / preview ==> crash & instant restart (no crash guard)
second rightclick on main video / preview ==> crash & instant close (no crash guard)

tested with

was just trying to specify which display to use for video and/or disable use of video skin
 

Posted Thu 24 Sep 20 @ 10:56 pm
NicotuxHome userMember since 2014
ah yes, there is something somehow strange too with 64bit:
equalizer control page offers only off, easyeq, moderneq, but not stems
this said there is no audio issue, stems are working perfectly (but sessions were hyper short due to previous issue)

(with a gen4 i5 4700 it offers stems but not eq sliders )

(did not test whenever video rightclick crash using 32bit version will see that in some hours)

 

Posted Thu 24 Sep 20 @ 11:12 pm
AdionPRO InfinityCTOMember since 2006
There is one crash logged but it's rather generic (crashing in Intel graphics driver)
It was processing stems as well at that time. Could you try if disabling mathengine makes a difference?

The stems option appearing in the menu or not should depend on the connected controller, not on the cpu. (frequencies should always be there though)
 

Posted Fri 25 Sep 20 @ 5:32 am
NicotuxHome userMember since 2014
tried again many different options:

- Math engine on/off, track loaded / no track, dxva/no dxva, safe decode on/off , experimental skin engine... no way

with latest intel drivers 15/09/2020 any right click anywhere on the skin, (not only on video preview or on main video as i was initially thinking) instant restarts VDJ 64 bit.
it is just crashing disconnecting reset everything in second
and text rendering is blurry until mouse over occurs

VDJ 32bit is ok,

disabling intel driver to use m$ drivers only are ok (but slow and 1 screen only)
 

Posted Fri 25 Sep 20 @ 12:43 pm
NicotuxHome userMember since 2014
worth, left click on any combo, menu or other popup crashes as well
 

Posted Fri 25 Sep 20 @ 12:57 pm
NicotuxHome userMember since 2014
in fact after testing many all possibilities :
track loaded or not, dxva, experimental skin, safedecode ...

the problem is not core related

all combo, options, and other action with popup crashes vdj 64 using latest ( tested old, current & experimental) intel drivers with this CPU internal GPU
initial connection page title & language selection goes blurry, mouse over the language makes it clear, remove go slowly blurry again (this combo is the only working one)

there is no issue with VDJ 6106 32 bit
 

Posted Fri 25 Sep 20 @ 9:03 pm


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