Unfortunately, the payment processor DigitalRiver/MyCommerce ceased all operations in January 2025, refusing to pay the thousands of merchants who trusted them,
and closing all accesses needed to perform operations such as issue refunds or check payment status.
As a result, despite our best efforts, we are unable to access any order that have been processed through DigitalRiver.
We are still honoring all the licenses that have been purchased through DigitalRiver.
(even though we never received the sales payments for the last 6 months)
But if you had a subscription, it cannot renew automatically, so you'll need to go to https://virtualdj.com/buy/ and subscribe again.